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For Companies At a Glance
- Tasks: Provide top-notch customer service for car and watch auctions, ensuring smooth operations.
- Company: Join a dynamic team redefining the auction industry with a passion for cars and watches.
- Benefits: Competitive salary, vibrant work culture, and opportunities for personal growth.
- Other info: Fast-paced environment with great potential for career advancement.
- Why this job: Be part of an exciting scale-up journey and make a real impact on customer experiences.
- Qualifications: Experience in customer service, problem-solving skills, and a collaborative spirit.
The predicted salary is between 25000 - 30000 £ per year.
The Collecting Group (TCG) isn't your average company; we're a team of culture curators who live and breathe cars and watches. We're not just disrupting the auction industry, we're redefining it. Our brands, Collecting Cars and Watch Collecting, are already leading the pack, but we're just getting started. We're expanding and looking for a Customer Service Advisor to join us in our London HQ.
The Role
You'll be joining our scale up journey as a Customer Service Advisor, where you'll work closely with both the Collecting Cars and Watch Collecting businesses, providing excellent customer service locally and internationally, whilst helping us continue to shape and mature our support capabilities. With your prior experience in a customer facing role, you’ll have a focus on assisting our customers with their enquiries both pre and post auction, whilst playing a crucial role in identifying improvements in our processes and identifying sales opportunities with clients to maintain customer retention.
Responsibilities:
- Facilitate the smooth and efficient collection of managed watches, coordinating with buyers, sellers, and couriers.
- Respond promptly and professionally to customer inquiries via email and phone, addressing a wide range of questions related to watch and car auctions.
- Cultivate and maintain strong relationships with both sellers and buyers, building trust and rapport to ensure positive auction experiences.
- Accurately record and track all customer interactions, case details, and relevant information within Salesforce.
- Proactively identify and resolve customer issues, escalating complex problems to the appropriate teams/heads as needed.
- Provide support to the various consignment teams during live auctions, assisting with customer requests and ensuring a seamless auction process.
- Stay up-to-date on current and future changes on our terms and conditions.
- Contribute to process continuous improvements within the customer service team, identifying areas for increased efficiency and customer satisfaction.
- Collaborate with other departments, such as sales, tech, upload to provide a cohesive and comprehensive customer experience.
- Handle sensitive customer information with discretion and maintain confidentiality.
- Be an A player.
Required Skills and Experience
- You’ve ideally worked in a client services or customer service position previously.
- You like to analyse problems and come up with innovative solutions. Identify areas for improvement and suggest changes to enhance our products and improve how we deliver services.
- You work collaboratively and communicate effectively with all team members, including working alongside sales teams and the wider business.
- You’re comfortable in a fast-paced start-up environment and able to maintain a high-level of quality.
- You’re detail-oriented and able to catch issues early on.
- You have a passion for great customer outcomes.
- An interest in both Cars and Watches whilst not mandatory, is highly desirable.
- Fluency in either Italian, German, Swedish, Dutch, French, Cantonese or Mandarin would be highly advantageous.
Customer Service Advisor in London employer: The Collecting Group
Contact Detail:
The Collecting Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in London
✨Tip Number 1
Get to know the company inside out! Research TCG, Collecting Cars, and Watch Collecting. Understanding their culture and values will help you connect during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle various customer inquiries or issues. Role-playing with a friend can help you feel more confident and prepared for those tricky questions during the interview.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining us at TCG and ready to dive into the exciting world of cars and watches.
We think you need these skills to ace Customer Service Advisor in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for cars and watches shine through! We love candidates who share our passion for the industry, so don’t be shy about mentioning any relevant interests or experiences.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your customer service experience. We want to see how your skills align with our needs, so be specific about how you've helped customers in the past.
Be Professional Yet Approachable: While we appreciate a friendly tone, remember to keep it professional. Use clear language and avoid jargon, but don’t hesitate to let your personality come through – we’re looking for someone who can connect with our customers!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at The Collecting Group
✨Know the Company Inside Out
Before your interview, take some time to research The Collecting Group and its brands, Collecting Cars and Watch Collecting. Understand their mission, values, and recent developments in the auction industry. This will not only show your enthusiasm but also help you tailor your answers to align with their culture.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous roles where you provided excellent customer service. Highlight situations where you resolved issues or improved processes. This will demonstrate your ability to handle customer inquiries effectively, which is crucial for the Customer Service Advisor role.
✨Be Ready to Discuss Problem-Solving
Since the role involves identifying improvements and resolving customer issues, be prepared to discuss how you've tackled challenges in the past. Think of innovative solutions you've implemented and how they benefited your previous employers. This will showcase your analytical skills and proactive approach.
✨Express Your Passion for Cars and Watches
While not mandatory, having an interest in cars and watches can set you apart from other candidates. Share any relevant experiences or knowledge you have about these topics during the interview. This will show that you're genuinely excited about the industry and the role.