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For Companies At a Glance
- Tasks: Provide top-notch customer service for car and watch auctions, ensuring smooth operations.
- Company: Join a dynamic team at The Collecting Group, redefining the auction industry.
- Benefits: Competitive salary, vibrant work culture, and opportunities for personal growth.
- Other info: Great chance to work with cars and watches while building strong customer relationships.
- Why this job: Be part of an exciting journey in a fast-paced start-up environment.
- Qualifications: Experience in customer service and a passion for problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
The Collecting Group (TCG) isn't your average company; we're a team of culture curators who live and breathe cars and watches. We're not just disrupting the auction industry, we're redefining it. Our brands, Collecting Cars and Watch Collecting, are already leading the pack, but we're just getting started. We're expanding and looking for a Customer Service Advisor to join us in our London HQ.
The Role
You’ll be joining our scale up journey as a Customer Service Advisor, where you’ll work closely with both the Collecting Cars and Watch Collecting businesses, providing excellent customer service locally and internationally, whilst helping us continue to shape and mature our support capabilities. With your prior experience in a customer facing role, you’ll have a focus on assisting our customers with their enquiries both pre and post auction, whilst playing a crucial role in identifying improvements in our processes and identifying sales opportunities with clients to maintain customer retention.
Responsibilities
- Facilitate the smooth and efficient collection of managed watches, coordinating with buyers, sellers, and couriers.
- Respond promptly and professionally to customer inquiries via email and phone, addressing a wide range of questions related to watch and car auctions.
- Cultivate and maintain strong relationships with both sellers and buyers, building trust and rapport to ensure positive auction experiences.
- Accurately record and track all customer interactions, case details, and relevant information within Salesforce.
- Proactively identify and resolve customer issues, escalating complex problems to the appropriate teams/heads as needed.
- Provide support to the various consignment teams during live auctions, assisting with customer requests and ensuring a seamless auction process.
- Stay up-to-date on current and future changes on our terms and conditions.
- Contribute to process continuous improvements within the customer service team, identifying areas for increased efficiency and customer satisfaction.
- Collaborate with other departments, such as sales, tech, upload to provide a cohesive and comprehensive customer experience.
- Handle sensitive customer information with discretion and maintain confidentiality.
- Be an A player.
Required Skills and Experience
- You’ve ideally worked in a client services or customer service position previously.
- You like to analyse problems and come up with innovative solutions. Identify areas for improvement and suggest changes to enhance our products and improve how we deliver services.
- You work collaboratively and communicate effectively with all team members, including working alongside sales teams and the wider business.
- You’re comfortable in a fast-paced start-up environment and able to maintain a high-level of quality.
- You’re detail-oriented and able to catch issues early on.
- You have a passion for great customer outcomes.
- An interest in both Cars and Watches whilst not mandatory, is highly desirable.
- Fluency in either Italian, German, Swedish, Dutch, French, Cantonese or Mandarin would be highly advantageous.
Customer Service Advisor employer: The Collecting Group
Contact Detail:
The Collecting Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know TCG and our brands inside out! Research our company culture, values, and the auction process. This will help you tailor your conversations and show us you're genuinely interested in being part of our team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers from all walks of life, being able to articulate your thoughts clearly and confidently is key. Try role-playing common customer scenarios with a friend to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing that Customer Service Advisor role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re proactive and really want to join our exciting journey at TCG.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for cars and watches shine through! We want to see that you’re not just looking for a job, but that you genuinely care about the industry and our mission at TCG.
Tailor Your Experience: Make sure to highlight your previous customer service experience in a way that aligns with what we do. Use examples that showcase how you've handled inquiries and resolved issues, especially in fast-paced environments.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Customer Service Advisor role. Remember, less is often more!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at The Collecting Group
✨Know the Company Inside Out
Before your interview, make sure you research The Collecting Group and its brands, Collecting Cars and Watch Collecting. Understand their mission, values, and recent developments in the auction industry. This will not only show your enthusiasm but also help you tailor your answers to align with their culture.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous roles where you provided excellent customer service. Highlight situations where you resolved issues or improved processes. This will demonstrate your ability to handle customer inquiries effectively, which is crucial for the Customer Service Advisor role.
✨Be Ready to Discuss Problem-Solving
Since the role requires identifying areas for improvement, think of instances where you analysed problems and implemented innovative solutions. Be prepared to discuss these examples in detail, as they will showcase your analytical skills and proactive approach to enhancing customer experiences.
✨Express Your Passion for Cars and Watches
While not mandatory, having an interest in cars and watches can set you apart. If you have any personal experiences or knowledge about these topics, share them during the interview. This will help you connect with the interviewers and show that you're genuinely excited about the industry.