At a Glance
- Tasks: Assist customers with over-the-counter medicines and support the pharmacy team.
- Company: Join a friendly pharmacy team dedicated to excellent customer service.
- Benefits: Enjoy paid holidays, staff discounts, and a discretionary bonus scheme.
- Other info: Fixed-term contract with flexible hours and opportunities for training.
- Why this job: Gain valuable experience in customer service while helping people manage their health.
- Qualifications: Previous customer service experience and great people skills are essential.
The predicted salary is between 12 - 12 £ per hour.
As a Trainee Pharmacy Counter Assistant you will work under the supervision of the Pharmacist and assist customers with the sale of over-the-counter medicines, offering advice on symptoms and products and promoting the additional services that our branch offers. You will also be tasked with replenishing stock and supporting the pharmacy team. The role would ideally suit someone with previous customer service experience. The utmost attention to detail is required, along with the ability to work under pressure and meet strict deadlines. The successful candidate must have great people skills, as this is paramount to the role, and will work as part of a well-established team to ensure customers receive a high standard of service.
We are looking to recruit a 12‑hour Trainee Counter Assistant on a fixed‑term contract to work at our 734‑branch located at Hume Street Medical Centre, Hume Street, Kidderminster, DY11 6SF.
Shift Pattern
- Monday 14:00 – 18:00
- Thursday 14:00 – 18:00
- Friday 14:00 – 18:00
Responsibilities
- Advise customers on how to manage common conditions encountered in the pharmacy
- Recommend over‑the‑counter products appropriately to customers
- Support colleagues with receiving and handing out prescriptions
Benefits
- Discretionary bonus scheme
- 4 weeks' paid holiday, plus statutory holidays, which increase with service (pro‑rata for part‑time employees)
- Pension contributions
- EAP provided by BUPA
- Staff discount
- Regulatory training where required
- Free uniform
We are passionate about equal opportunities and welcome a broad diversity of talent to apply.
11736- 12-hour Trainee Counter Assistant - Fixed Term 6-month Contract employer: The Cohens Group
As a Trainee Pharmacy Counter Assistant at our Hume Street Medical Centre branch, you will join a supportive and dynamic team dedicated to providing exceptional customer service. We offer a range of benefits including a discretionary bonus scheme, generous holiday entitlement, and opportunities for professional development, all within a welcoming environment that values diversity and equal opportunities. This role not only allows you to gain valuable experience in the healthcare sector but also fosters personal growth and teamwork in a community-focused setting.
StudySmarter Expert Advice🤫
We think this is how you could land 11736- 12-hour Trainee Counter Assistant - Fixed Term 6-month Contract
✨Join Customer Support Communities
Get involved in online forums and communities dedicated to customer support, like those on Reddit or specialised Facebook groups. Networking with industry peers can open doors to trainee opportunities with companies like The Cohens Group.
✨Attend Local Job Fairs
Check out local job fairs and career expos, especially those focusing on customer service roles. Meeting potential employers face-to-face can give you an edge over others applying for the trainee position at The Cohens Group.
✨Leverage Your University Resources
If you're still in education, make use of your university's career services—they often have strong ties with companies looking for trainees. They might have insider knowledge about openings at places like The Cohens Group that you're keen on.
✨Showcase Your Soft Skills
Since customer support is all about people, highlight your communication and problem-solving skills in your interactions. When you apply to The Cohens Group, make sure they see your passion for helping others!
We think you need these skills to ace 11736- 12-hour Trainee Counter Assistant - Fixed Term 6-month Contract
Some tips for your application 🫡
Show off your people skills!:For a customer support trainee role, it's super important to highlight any experience you have in dealing with customers, whether that's through part-time jobs, volunteering, or even helping out at events. We want to see how you connect with people, so share examples of how you've successfully resolved issues or enhanced someone's experience.
Tailor your CV to us!:When applying for a trainee role at The Cohens Group, make sure your CV reflects your enthusiasm for customer support. List any relevant experiences, even if they're informal, and don't forget to mention your communication skills. A concise, clear layout will help us see how you're a perfect fit for our team.
Write about your learning goals!:Since this is a trainee position, we love seeing your motivation to learn and grow. In your cover letter, let us know what you hope to gain from working with us at The Cohens Group. This could include specific skills or knowledge areas—show us you’re keen to dive in and develop your customer support expertise!
Demonstrate your problem-solving skills!:Customer support is all about solving problems, so make sure to highlight any experiences where you've had to think on your feet! Whether it was a tricky school project or helping a friend out, share how you approached the issue and what the outcome was. This will show us you're ready for the challenges at The Cohens Group.
How to prepare for a job interview at The Cohens Group
✨Know Your Customer Support Basics
Make sure you're familiar with the key skills in customer support, like active listening and empathy. Expect questions on how to handle difficult customers or resolve common issues – we might want to hear how you’d approach a real-life scenario, so think of a few examples where you showcased these skills.
✨Brush Up on the Tools
Familiarise yourself with common customer support tools like Zendesk or Freshdesk. Even if you haven't used them before, understanding how they work will show The Cohens Group that you’re proactive and willing to learn. They might ask about your experience with similar software or how you'd adapt quickly to new tools.
✨Show Your Willingness to Learn
As a trainee, emphasising your desire to learn and grow is crucial. Think about what you hope to gain from this experience at The Cohens Group and be ready to discuss how you plan to develop your skills in customer support. Demonstrating a positive attitude and openness to feedback can go a long way!
✨Prepare for Role-Playing
In customer support interviews, it's fairly common to have a role-playing exercise where you'll need to handle a customer query. Practice your approach not just in resolving issues, but also in how you communicate clearly and professionally. This is your chance to shine, so don’t hesitate to showcase your verbal skills!
