11090 – 40 hours - Regional Support Coordinator – Permanent Contract

11090 – 40 hours – Regional Support Coordinator – Permanent Contract

An exciting opportunity has arisen for someone to join our team of Coordinators to form part of our Regional Support team.

You will be assigned a specific region to form an integral part of the Regional Support team. You will act as the first point of contact for branch managers to resolve operational enquiries and support and provide guidance in relation to people management.

The region for this particular role covers the North‑East of England which includes areas such as Durham, Sunderland, Northumberland and Middlesbrough.

A big focus for the role will be ensuring that staff employed within the branches are suitably trained and competent in their roles to support the smooth operations of the branch. You will liaise closely with the HR department and provide support and guidance to the Pharmacy Managers on a range of issues including recruitment, performance issues, conflict resolution and absence management.

For the right candidate this could be an exciting opportunity to join the management support team within a pharmacy where our patients are at the heart of everything that we do.

Who are we?

Cohens Chemist is one of the UK’s leading community and online pharmacies with approximately 2,300 employees across the business. The Company has been established since 1980 with approximately 200 branches in the UK providing expert care to over 450,000 patients and processing over 1 million prescriptions.

Our local pharmacies are in the heart of the community and offer a comprehensive and innovative range of pharmacy services including blood pressure checks, pharmacy first services and covid/flu vaccination programmes.

Our Head Office is based in Lostock, Bolton and is home to our head office department as well as our newly expanded warehouse facilities and offsite dispensing teams delivering online pharmacy services and providing central support to the community pharmacy teams.

What will the role entail?

• Act as the first point of contact for branch managers to resolve operational enquiries.
• Support branch managers with people management in line with HR policies and procedures. This will include recruitment, performance, conflict resolution and absence management.
• Ensure the branches in the region have appropriate levels of staffing by facilitating shared resource to support sickness absence, planned holidays or seasonal demands when required.
• Support the branch manager with the maintenance of excellent branch standards and delivery of exceptional customer service to ensure a fantastic customer experience.
• Liaise closely with the Management Support Pharmacists and Lead Coordinator to ensure achievement of company objectives.
• Complete a monthly coordinator report for each branch in the region and ensure that all resulting actions are followed up and completed and to highlight any areas of concern.
• Regular conference calls with the Management Support Pharmacist, Lead Coordinator, Head of Operations/Superintendent Pharmacist and Regional Accountant to the performance of each branch and share/discuss any areas of concern or achievements.
• Attend quarterly coordinator meetings at the Company’s Head Office in Lostock, Bolton to meet with fellow coordinators and to receive company updates, training and guidance to support you in your role.
• There may be times where you are required to act as the designate Supervisor/Manager for staff in the absence of a Pharmacy Manager.
• Provide stand‑in cover for other regions in the absence of a fellow Coordinator (buddy system in place).

What benefits do we offer?

• Discretionary bonus scheme
• You will receive 28 days holiday (inclusive of bank holidays) which will increase with length of service
• 20% Staff Discount
• Contribution towards business insurance and business miles
• Pension contributions
• Development opportunities and on‑the‑job learning with Pharmacy qualifications
• Employee Assistance Programme

Who are we looking for?

We are looking for someone with at least 1 year’s experience working within community pharmacy and must be qualified to work both on the counter and within the dispensary area; more senior pharmacy qualifications are advantageous but not essential.

This role would suit someone that enjoys working within the community pharmacy industry and is now ready to embark on a management support role.

The successful candidate must have excellent communication and interpersonal skills and you must have a customer focused attitude with a flexible approach to workload. It is essential that you are able to build rapport at all levels.

A full, clean UK driving licence is essential as regular travel will be required and you must be willing to use your own vehicle.

We are passionate about equal opportunities and welcome a broad diversity of talent to apply.

Please apply at: www.cohenschemist.co.uk/jobs

Please note the Cohens Group reserves the right to cease any advertising prior to the published closing date for a role that receives a high number of applications.