At a Glance
- Tasks: Lead a passionate team, ensuring outstanding customer service and smooth daily operations.
- Company: Join a growing independent coffee chain dedicated to quality and community.
- Benefits: Earn £13.55 per hour with opportunities for career development and structured training.
- Other info: Be part of a family business with exciting growth plans and a supportive culture.
- Why this job: Turn your love for coffee and people into an unforgettable experience for guests.
- Qualifications: Reliability, passion for teamwork, and a desire to grow in a fast-paced environment.
The predicted salary is between 30000 - 30000 £ per year.
Hours: Full Time, minimum of 30 hours per week
Salary: £13.55 per hour
About Us
Coffee House was born from a lifelong dream to create a chain of premium coffee shops that serve incredible food and drink, in an environment where people can eat, drink and relax in the heart of their communities. While we’ve grown, we’ve stayed true to our values. We remain a proudly independent business, driven by the same passion and determination that inspired us from day one. At Coffee House, we’re always looking ahead and our pursuit of quality is at the core of everything we do. As a family business with strong growth plans, we offer a culture where every team member feels truly valued; we know that our people are the key to our success! Our vision is simple: to become the leading independent coffee operator in England. With delicious, high quality products, modern spaces and passionate, friendly teams, we believe the best is still to come.
About You
Are you ready to turn your passion for people and coffee into an unforgettable guest experience? We’re seeking an enthusiastic Team Leader who will support the Store Manager in ensuring smooth day‑to‑day operations and outstanding customer service, while helping our team grow and reach their full potential.
A Typical Day as a Team Leader:
- Lead by example, welcoming customers and ensuring a friendly, positive first impression.
- Handle customer queries, complaints and feedback professionally, coaching the team on best practices.
- Prepare and serve coffee, drinks and food to brand standards.
- Operate the till, handle payments accurately and complete end‑of‑shift cashing up procedures.
- Maintain cleanliness and organisation throughout the store, following food safety, hygiene and health & safety standards.
- Monitor stock levels, place daily orders and support the team during busy periods for smooth service.
- Communicate clearly with the team and management, providing guidance and updates on daily operations.
- Take initiative to resolve issues, support colleagues and fill operational gaps proactively.
- Motivate, engage and develop the team through coaching, training and performance support.
- Step up to the Store Manager role when needed, taking responsibility for overall store operations.
- Undertake lone‑working responsibilities, including opening and closing the store safely.
- Promote a professional, reliable and positive work culture, setting expectations for behaviour and performance.
Got What It Takes?
If you’re reliable, passionate and enjoy having fun as part of a team, we can’t wait to hear from you! Please note: If you don’t hear back from us within 14 business days, we encourage you to apply again in the future.
The Coffee House Academy
We recognise structured training is key to the success, development and happiness of each individual. We encourage and champion those who want to develop their career. As such we have created The Coffee House Academy, a programme that will provide new members of staff with all the training elements they need to kick start their journey with us.
Team Leader in Mold employer: The Coffee House
At The Coffee House, we pride ourselves on being an independent business that values each team member as the cornerstone of our success. Our vibrant work culture fosters personal growth through The Coffee House Academy, offering structured training and development opportunities to help you thrive in your role as a Team Leader. With a commitment to quality products and exceptional service, we create a welcoming environment where you can truly make a difference in the community while enjoying the perks of working in a passionate and supportive team.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader in Mold
✨Tip Number 1
Get to know the company! Before your interview, dive into Coffee House's story and values. Show us that you’re not just another candidate but someone who genuinely connects with our mission of creating a welcoming community space.
✨Tip Number 2
Practice your people skills! As a Team Leader, you'll be the face of our coffee shop. Think about how you can demonstrate your ability to handle customer queries and lead your team effectively during the interview. We want to see your passion for service!
✨Tip Number 3
Be ready to share examples! Prepare some stories from your past experiences where you’ve led a team or resolved a tricky situation. This will help us see how you can step up when needed and motivate others in our fast-paced environment.
✨Tip Number 4
Don’t forget to ask questions! Show us you’re engaged by asking about our training programmes or growth opportunities. It’s a great way to demonstrate your enthusiasm for joining Coffee House and developing your career with us.
We think you need these skills to ace Team Leader in Mold
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for coffee and people shine through! We want to see how your passion aligns with our values at Coffee House.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience that matches the Team Leader role. We love seeing how your skills can contribute to our mission of providing outstanding customer service.
Be Authentic:Don’t be afraid to show your personality in your application. We’re a family business that values authenticity, so let us get to know the real you!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you on board with our amazing team!
How to prepare for a job interview at The Coffee House
✨Know Your Coffee
Brush up on your coffee knowledge! Familiarise yourself with different types of coffee, brewing methods, and the importance of quality ingredients. This will not only impress the interviewers but also show your passion for the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated others, resolved conflicts, or improved team performance. This is crucial for a Team Leader position!
✨Emphasise Customer Service
Be ready to discuss your approach to customer service. Share specific instances where you handled complaints or went above and beyond for a customer. This aligns perfectly with Coffee House's commitment to outstanding guest experiences.
✨Align with Their Values
Research Coffee House’s values and culture. Be prepared to explain how your personal values align with theirs, especially regarding community engagement and quality service. This shows that you're not just looking for any job, but that you genuinely want to be part of their team.
