At a Glance
- Tasks: Lead a dynamic team, ensuring excellent customer service and smooth store operations.
- Company: Join a vibrant store in Didsbury with a fun and supportive culture.
- Benefits: Earn £13.55 per hour with opportunities for growth and development.
- Other info: Enjoy a role that offers both responsibility and the chance to have fun at work.
- Why this job: Make a real impact by motivating your team and enhancing customer experiences.
- Qualifications: Looking for reliable, passionate individuals who thrive in a team environment.
The predicted salary is between 28000 - 30000 € per year.
Location: Didsbury
Hours: Full Time, minimum of 30 hours per week
Salary: £13.55 per hour
About The Role
We’re seeking an enthusiastic Team Leader who will support the Store Manager in ensuring smooth day-to-day operations and outstanding customer service, while helping our team grow and reach their full potential.
Key Responsibilities
- Lead by example, welcoming customers and ensuring a friendly, positive first impression.
- Handle customer queries, complaints, and feedback professionally, coaching the team on best practices.
- Prepare and serve coffee, drinks, and food to brand standards.
- Operate the till, handle payments accurately, and complete end-of-shift cashing up procedures.
- Maintain cleanliness and organisation throughout the store, following food safety, hygiene, and health & safety standards.
- Monitor stock levels, place daily orders, and support the team during busy periods for smooth service.
- Communicate clearly with the team and management, providing guidance and updates on daily operations.
- Take initiative to resolve issues, support colleagues, and fill operational gaps proactively.
- Motivate, engage, and develop the team through coaching, training, and performance support.
- Step up to the Store Manager role when needed, taking responsibility for overall store operations.
- Undertake lone‑working responsibilities, including opening and closing the store safely.
- Promote a professional, reliable, and positive work culture, setting expectations for behaviour and performance.
Requirements
We’re looking for someone who is reliable, passionate, and enjoys having fun as part of a team.
Team Leader in Manchester employer: The Coffee House
Join our vibrant team in Didsbury, where we prioritise a positive work culture and employee development. As a Team Leader, you'll not only enhance your leadership skills but also enjoy competitive pay and the opportunity to make a real impact on both customer experience and team growth. We believe in fostering a supportive environment that encourages creativity and collaboration, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader in Manchester
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with customers and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your customer service skills! Since the role involves handling queries and complaints, think of examples from your past experiences where you’ve turned a negative situation into a positive one. This will demonstrate your ability to lead by example.
✨Tip Number 3
Be ready to showcase your leadership style. Think about how you motivate and engage a team, and be prepared to discuss specific strategies you’ve used in the past. This will help you stand out as a candidate who can step up when needed.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Team Leader in Manchester
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you’re excited about being a Team Leader and how you can contribute to our positive work culture.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience. We love seeing how your skills align with our key responsibilities, so don’t hold back on showcasing your leadership and customer service abilities!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications quickly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Coffee House
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Team Leader role. Familiarise yourself with the key responsibilities listed in the job description, such as handling customer queries and supporting the Store Manager. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to motivate and engage your team. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight how you can coach others and create a positive work culture, as this is crucial for the role.
✨Practice Customer Interaction Scenarios
Since customer service is a big part of the job, think about how you would handle various customer situations. Practice responses to potential queries or complaints, showing that you can maintain professionalism and a friendly attitude under pressure. This will show your interviewers that you're ready for the challenges of the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
