At a Glance
- Tasks: Lead a passionate team to deliver exceptional coffee experiences and outstanding customer service.
- Company: Join a growing independent coffee chain dedicated to quality and community.
- Benefits: Earn £13.30 per hour with opportunities for training and career growth.
- Other info: Dynamic work environment with a focus on collaboration and support.
- Why this job: Be part of a vibrant team that values your contributions and fosters personal development.
- Qualifications: Enthusiasm for coffee and people, with leadership skills to inspire others.
The predicted salary is between 11 - 15 € per hour.
Location: 24-26 Chestergate, Macclesfield SK11 6BA
Hours: Full Time, minimum of 30 hours per week
Salary: £13.30 per hour
About Us
Coffee House was born from a lifelong dream to create a chain of premium coffee shops that serve incredible food and drink, in an environment where people can eat, drink and relax in the heart of their communities. While we’ve grown, we’ve stayed true to our values. We remain a proudly independent business, driven by the same passion and determination that inspired us from day one.
At Coffee House, we’re always looking ahead and our pursuit of quality is at the core of everything we do. As a small but growing company, we offer a culture where every team member feels truly valued (because we know that our people are the key to our success!). Our vision is simple: to become the leading independent coffee operator in England. With delicious, high quality products, modern spaces and passionate, friendly teams - we believe the best is still to come.
About You
Are you ready to turn your passion for people and coffee into an unforgettable guest experience? We’re seeking an enthusiastic Team Leader who will support the Store Manager in ensuring smooth day-to-day operations and outstanding customer service, while helping our team grow and reach their full potential.
A day in the life of a Coffee House Team Leader:
- Support the Store Manager in leading and motivating the team to deliver outstanding service, strong operational performance and a positive store culture.
- Provide clear direction, coaching and encouragement to help team members develop their skills, build confidence and perform at their best.
- Hold responsibility for opening and closing the store and other duties as assigned.
- Lead by example in creating memorable, personalised experiences for every customer, bringing passion, purpose and care to every interaction.
- Support the team in delivering fast, friendly and efficient service, proactively anticipating customer needs and ensuring our standards of hospitality are consistently achieved.
Product Expert:
- Maintain an expert understanding of our food and beverage offer, ensuring all products are prepared and served to brand standards.
- Coach and support team members to build their product knowledge, enabling them to confidently recommend items and enhance the guest experience.
- Support the Store Manager in coordinating daily operations and guiding the team to achieve shared goals.
- Foster a positive, supportive and high-performing team culture by encouraging collaboration, recognising strengths and providing day-to-day guidance.
Communication Skills:
- Communicate clearly, confidently and respectfully with customers and team members to ensure a seamless service experience.
- Act as a key link between the team and management, sharing updates, feedback and operational information to support smooth store performance.
Problem Solving & Decision Making:
- Take a proactive approach to resolving customer queries and operational challenges, using sound judgement and a solutions-focused mindset.
- Support the team during busy periods by stepping in where needed and adapting quickly to changing priorities.
- Uphold and monitor our standards of excellence across service, product quality and store presentation.
- Ensure every detail reflects our commitment to genuine hospitality while supporting the team to consistently deliver at the highest level.
Got what it takes? Apply today through our careers page to start your Coffee House career. We look forward to chatting with you soon!
(Please note: If you don’t hear back from us within 14 business days, we encourage you to apply again in the future).
Our story continuation and training programs are part of The Coffee House Academy, which provides training and development for new staff to kick start their journey with us.
Team Leader in Macclesfield employer: The Coffee House
At Coffee House, we pride ourselves on being an excellent employer, offering a vibrant work culture where every team member is valued and encouraged to grow. Located in the heart of Macclesfield, our independent coffee shop provides not only competitive pay but also structured training through The Coffee House Academy, ensuring that you have the tools to succeed and develop your career in a supportive environment. Join us in our mission to create unforgettable guest experiences while enjoying the benefits of working with a passionate and friendly team.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader in Macclesfield
✨Tip Number 1
Get to know the company! Before your interview, dive into Coffee House's story and values. Show us that you’re not just another candidate but someone who genuinely connects with our mission of creating a community-focused coffee experience.
✨Tip Number 2
Practice your people skills! As a Team Leader, you'll be all about motivating and supporting your team. Think of examples from your past where you've led a group or resolved conflicts, and be ready to share those stories during your chat with us.
✨Tip Number 3
Be prepared to demonstrate your problem-solving skills. We love proactive thinkers! During your interview, think of scenarios where you’ve tackled challenges head-on and how you can bring that mindset to our team.
✨Tip Number 4
Don’t forget to ask questions! Show us you’re engaged and interested in growing with Coffee House. Ask about our training programs or how we support team members in their development. It’s a great way to show you’re serious about joining our family!
We think you need these skills to ace Team Leader in Macclesfield
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for coffee and people shine through! We want to see how your enthusiasm aligns with our mission at Coffee House.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience that matches the Team Leader role. We’re looking for examples of leadership and customer service that demonstrate your fit for our culture.
Be Authentic:Don’t be afraid to show your personality in your application. We value authenticity and want to get a sense of who you are beyond just your work experience.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our careers page. It’s the easiest way for us to receive your application and start the conversation!
How to prepare for a job interview at The Coffee House
✨Know Your Coffee
Make sure you brush up on your coffee knowledge before the interview. Understand the different types of coffee, brewing methods, and what makes Coffee House unique. This will show your passion for the product and help you connect with the interviewers.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to demonstrate your ability to motivate and support a team. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. This will highlight your capability to foster a positive store culture.
✨Practice Customer Interaction Scenarios
Think about how you would handle various customer service situations. Be ready to discuss how you would create memorable experiences for customers and resolve any issues that may arise. This will showcase your problem-solving skills and commitment to outstanding service.
✨Emphasise Communication Skills
Effective communication is key in this role. Be prepared to talk about how you’ve communicated clearly and respectfully with both customers and team members in the past. Highlighting your ability to be a link between the team and management will demonstrate your understanding of the role's responsibilities.
