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- Tasks: Lead a passionate team to deliver exceptional coffee experiences and support daily operations.
- Company: Join a growing independent coffee chain dedicated to quality and community.
- Benefits: Earn £13.30 per hour with opportunities for growth in a supportive environment.
- Why this job: Turn your love for coffee and people into a rewarding career with real impact.
- Qualifications: Enthusiasm for customer service and leadership skills are essential.
- Other info: Be part of a vibrant team culture where your contributions are valued.
The predicted salary is between 27600 - 31200 £ per year.
Location: St Johns Market St Johns Precinct, 72-73 Elliot St, Liverpool L1 1LR
Hours: Full Time, minimum of 30 hours per week
Salary: £13.30 per hour
About Us
Coffee House was born from a lifelong dream to create a chain of premium coffee shops that serve incredible food and drink, in an environment where people can eat, drink and relax in the heart of their communities. While we've grown, we've stayed true to our values. We remain a proudly independent business, driven by the same passion and determination that inspired us from day one. At Coffee House, we're always looking ahead and our pursuit of quality is at the core of everything we do. As a small but growing company, we offer a culture where every team member feels truly valued (because we know that our people are the key to our success!). Our vision is simple: to become the leading independent coffee operator in England. With delicious, high quality products, modern spaces and passionate, friendly teams - we believe the best is still to come.
About You
Are you ready to turn your passion for people and coffee into an unforgettable guest experience? We're seeking an enthusiastic Team Leader who will support the Store Manager in ensuring smooth day-to-day operations and outstanding customer service, while helping our team grow and reach their full potential.
A day in the life of a Coffee House Team Leader:
- Support the Store Manager in leading and motivating the team to deliver outstanding service, strong operational performance and a positive store culture.
- Provide clear direction, coaching and encouragement to help team members develop their skills, build confidence and perform at their best.
- Hold responsibility for opening and closing the store and other duties as assigned.
- Lead by example in creating memorable, personalised experiences for every customer, bringing passion, purpose and care to every interaction.
- Support the team in delivering fast, friendly and efficient service, proactively anticipating customer needs and ensuring our standards of hospitality are consistently achieved.
Product Expert:
- Maintain an expert understanding of our food and beverage offer, ensuring all products are prepared and served to brand standards.
- Coach and support team members to build their product knowledge, enabling them to confidently recommend items and enhance the guest experience.
- Support the Store Manager in coordinating daily operations and guiding the team to achieve shared goals.
- Foster a positive, supportive and high-performing team culture by encouraging collaboration, recognising strengths and providing day-to-day guidance.
Communication Skills:
- Communicate clearly, confidently and respectfully with customers and team members to ensure a seamless service experience.
- Act as a key link between the team and management, sharing updates, feedback and operational information to support smooth store performance.
Problem Solving & Decision Making:
- Take a proactive approach to resolving customer queries and operational challenges, using sound judgement and a solutions-focused mindset.
- Support the team during busy periods by stepping in where needed and adapting quickly to changing priorities.
- Uphold and monitor our standards of excellence across service, product quality and store presentation.
- Ensure every detail reflects our commitment to genuine hospitality while supporting the team to consistently deliver at the highest level.
Got what it takes? Apply today through our careers page to start your Coffee House career. We look forward to chatting with you soon!
(Please note: If you don't hear back from us within 14 business days, we encourage you to apply again in the future).
Team Leader in Liverpool employer: The Coffee House
Contact Detail:
The Coffee House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader in Liverpool
✨Tip Number 1
Get to know the company! Before your interview, dive into Coffee House's values and mission. Show us that you’re not just another candidate but someone who genuinely cares about our passion for quality coffee and community.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your thoughts clearly and confidently, especially when discussing how you can lead and motivate a team.
✨Tip Number 3
Bring your A-game! When you come in for your interview, dress smartly and bring a positive attitude. We love candidates who are enthusiastic and ready to jump into the Coffee House culture with both feet!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us that you’re genuinely interested in the role and appreciate the opportunity to chat about how you can contribute to our team.
We think you need these skills to ace Team Leader in Liverpool
Some tips for your application 🫡
Show Your Passion: When writing your application, let your love for coffee and people shine through! We want to see how your enthusiasm aligns with our mission at Coffee House. Share any relevant experiences that highlight your passion for creating memorable guest experiences.
Tailor Your Application: Make sure to customise your application to fit the Team Leader role. Highlight your leadership skills and any experience you have in motivating teams. We’re looking for someone who can support our Store Manager and help our team thrive, so make that clear!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to submit your application through our careers page! It’s the best way for us to receive your details and get the ball rolling. Plus, we love seeing applications come directly from our website!
How to prepare for a job interview at The Coffee House
✨Know Your Coffee
Make sure you brush up on your coffee knowledge before the interview. Understand the different types of coffee, brewing methods, and what makes Coffee House unique. This will show your passion for the product and help you connect with the interviewers.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated others, resolved conflicts, or improved team performance. This will demonstrate that you have what it takes to support the Store Manager effectively.
✨Emphasise Customer Service
Be ready to discuss your approach to customer service. Share specific instances where you went above and beyond for a customer or how you handled difficult situations. This aligns perfectly with Coffee House's commitment to outstanding guest experiences.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.