At a Glance
- Tasks: Lead a passionate team, ensuring outstanding customer service and smooth daily operations.
- Company: Join a growing independent coffee shop chain with a focus on quality and community.
- Benefits: Earn £13.55 per hour, enjoy a fun work environment, and develop your skills.
- Other info: Opportunity to step up as Store Manager and grow within the company.
- Why this job: Turn your love for coffee and people into an unforgettable experience for guests.
- Qualifications: Reliability, passion for coffee, and teamwork skills are essential.
The predicted salary is between 28000 - 30000 € per year.
Location: Primrose
Hours: Full Time, minimum of 30 hours per week
Salary: £13.55 per hour
About Us
Coffee House was born from a lifelong dream to create a chain of premium coffee shops that serve incredible food and drink, in an environment where people can eat, drink and relax in the heart of their communities. While we’ve grown, we’ve stayed true to our values. We remain a proudly independent business, driven by the same passion and determination that inspired us from day one. At Coffee House, we’re always looking ahead and our pursuit of quality is at the core of everything we do. As a small but growing company, we offer a culture where every team member feels truly valued (because we know that our people are the key to our success!) Our vision is simple: to become the leading independent coffee operator in England. With delicious, high quality products, modern spaces and passionate, friendly teams - we believe the best is still to come.
About You
Are you ready to turn your passion for people and coffee into an unforgettable guest experience? We’re seeking an enthusiastic Team Leader who will support the Store Manager in ensuring smooth day-to-day operations and outstanding customer service, while helping our team grow and reach their full potential.
A Typical Day as a Team Leader
- Lead by example, welcoming customers and ensuring a friendly, positive first impression.
- Handle customer queries, complaints, and feedback professionally, coaching the team on best practices.
- Prepare and serve coffee, drinks, and food to brand standards.
- Operate the till, handle payments accurately, and complete end-of-shift cashing up procedures.
- Maintain cleanliness and organisation throughout the store, following food safety, hygiene, and health & safety standards.
- Monitor stock levels, place daily orders, and support the team during busy periods for smooth service.
- Communicate clearly with the team and management, providing guidance and updates on daily operations.
- Take initiative to resolve issues, support colleagues, and fill operational gaps proactively.
- Motivate, engage, and develop the team through coaching, training, and performance support.
- Step up to the Store Manager role when needed, taking responsibility for overall store operations.
- Undertake lone-working responsibilities, including opening and closing the store safely.
- Promote a professional, reliable, and positive work culture, setting expectations for behavior and performance.
Got What It Takes?
If you’re reliable, passionate and enjoy having fun as part of a team, we can’t wait to hear from you!
Team Leader in Jarrow employer: The Coffee House
At Coffee House, we pride ourselves on being an independent business that values each team member as the cornerstone of our success. Located in Primrose, we offer a vibrant work culture where your passion for coffee and people can flourish, alongside opportunities for personal and professional growth. Join us to be part of a friendly team dedicated to delivering exceptional customer experiences in a modern, community-focused environment.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader in Jarrow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Coffee House. Understand their values and what makes them tick. This way, you can show how your passion for people and coffee aligns with their mission.
✨Tip Number 2
Practice your people skills! As a Team Leader, you'll be all about customer service and team motivation. Think of examples from your past experiences where you've led a team or handled customer queries effectively. Be ready to share these stories!
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and professional. It’s all about making that positive first impression, just like you would for customers in the store.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Team Leader in Jarrow
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for coffee and people shine through! We want to see how your enthusiasm aligns with our mission at Coffee House.
Tailor Your CV:Make sure your CV highlights relevant experience that matches the Team Leader role. Use keywords from the job description to show us you’re the perfect fit!
Craft a Personal Cover Letter:Don’t skip the cover letter! This is your chance to tell us why you want to join our team and how you can contribute to our vision. Keep it friendly and genuine!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates!
How to prepare for a job interview at The Coffee House
✨Know Your Coffee
Brush up on your coffee knowledge! Be ready to discuss different types of coffee, brewing methods, and what makes a great cup. This shows your passion for the product and helps you connect with the interviewers.
✨Showcase Your Leadership Skills
Prepare examples of how you've led a team or handled difficult situations in the past. Highlight your ability to motivate and develop others, as this is key for a Team Leader role.
✨Customer Service Focus
Think of specific instances where you've provided outstanding customer service. Be ready to share how you handled complaints or feedback, as this will demonstrate your commitment to creating an unforgettable guest experience.
✨Emphasise Teamwork and Communication
Discuss how you communicate with your team and ensure everyone is on the same page. Mention any experiences where you’ve successfully collaborated with others to achieve a common goal, as this aligns with the company’s values.
