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For Companies At a Glance
- Tasks: Lead a passionate team, ensuring excellent customer service and smooth daily operations.
- Company: Join a growing independent coffee shop chain with a focus on quality and community.
- Benefits: Earn £13.55 per hour, enjoy a fun work environment, and develop your leadership skills.
- Other info: Opportunity to step up as Store Manager and grow within a supportive culture.
- Why this job: Turn your love for coffee and people into an unforgettable experience for customers.
- Qualifications: Reliability, passion for coffee, and teamwork skills are essential.
The predicted salary is between 28000 - 30000 £ per year.
Hours: Full Time, minimum of 30 hours per week
Salary: £13.55 per hour
About Us
Coffee House was born from a lifelong dream to create a chain of premium coffee shops that serve incredible food and drink in an environment where people can eat, drink and relax in the heart of their communities. While we’ve grown, we’ve stayed true to our values. We remain a proudly independent business, driven by the same passion and determination that inspired us from day one. At Coffee House, we’re always looking ahead and our pursuit of quality is at the core of everything we do. As a small but growing company, we offer a culture where every team member feels truly valued. Our vision is simple: to become the leading independent coffee operator in England. With delicious, high quality products, modern spaces and passionate, friendly teams - we believe the best is still to come.
About You
Are you ready to turn your passion for people and coffee into an unforgettable guest experience? We’re seeking an enthusiastic Team Leader who will support the Store Manager in ensuring smooth day-to-day operations and outstanding customer service, while helping our team grow and reach their full potential.
A typical day as a Team Leader:
- Lead by example, welcoming customers and ensuring a friendly, positive first impression.
- Handle customer queries, complaints, and feedback professionally, coaching the team on best practices.
- Prepare and serve coffee, drinks, and food to brand standards.
- Operate the till, handle payments accurately, and complete end-of-shift cashing up procedures.
- Maintain cleanliness and organisation throughout the store, following food safety, hygiene, and health & safety standards.
- Monitor stock levels, place daily orders, and support the team during busy periods for smooth service.
- Communicate clearly with the team and management, providing guidance and updates on daily operations.
- Take initiative to resolve issues, support colleagues, and fill operational gaps proactively.
- Motivate, engage, and develop the team through coaching, training, and performance support.
- Step up to the Store Manager role when needed, taking responsibility for overall store operations.
- Undertake lone-working responsibilities, including opening and closing the store safely.
- Promote a professional, reliable, and positive work culture, setting expectations for behaviour and performance.
Got what it takes? If you’re reliable, passionate and enjoy having fun as part of a team, we can’t wait to hear from you!
(Please note: If you don’t hear back from us within 14 business days, we encourage you to apply again in the future).
Team Leader in England employer: The Coffee House
Contact Detail:
The Coffee House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader in England
✨Tip Number 1
Get to know the company! Before your interview, dive into Coffee House's values and mission. Show us that you’re not just another candidate but someone who genuinely connects with our passion for quality coffee and community.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. We want to see your enthusiasm and how you’d handle real-life scenarios, like dealing with customer feedback or leading your team.
✨Tip Number 3
Dress the part! When you come in for your interview, make sure you look smart and professional. It shows us that you take the opportunity seriously and are ready to represent Coffee House with pride.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in our minds and shows us that you’re genuinely interested in joining our team at Coffee House.
We think you need these skills to ace Team Leader in England
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for coffee and customer service shine through. We want to see how your passion aligns with our values at Coffee House!
Tailor Your CV: Make sure to customise your CV to highlight relevant experience that matches the Team Leader role. We love seeing how your skills can contribute to our mission of providing outstanding guest experiences.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you on the path to joining our fantastic team.
How to prepare for a job interview at The Coffee House
✨Know Your Coffee
Brush up on your coffee knowledge before the interview. Be ready to discuss different types of coffee, brewing methods, and what makes a great cup. This shows your passion for the product and can impress the interviewers at Coffee House.
✨Showcase Your Leadership Skills
Prepare examples of how you've led a team or handled difficult situations in the past. Highlight your ability to motivate and develop others, as this is key for the Team Leader role. Use specific scenarios to demonstrate your leadership style.
✨Customer Service Focus
Think about times when you provided exceptional customer service. Be ready to share these stories, especially how you handled complaints or feedback. Coffee House values outstanding guest experiences, so showing your commitment to this will resonate well.
✨Emphasise Teamwork and Communication
Since the role involves working closely with a team, be prepared to discuss how you communicate effectively and support your colleagues. Share examples of how you've fostered a positive work culture and collaborated with others to achieve goals.