At a Glance
- Tasks: Lead a passionate team to deliver exceptional coffee and customer experiences.
- Company: Join a growing independent coffee chain with a strong community focus.
- Benefits: Enjoy competitive pay, structured training, and opportunities for career growth.
- Other info: Exciting growth plans mean plenty of opportunities for advancement.
- Why this job: Be part of a vibrant team that values your contributions and passion for coffee.
- Qualifications: Looking for reliable, enthusiastic individuals who love working in a team.
The predicted salary is between 13.55 - 13.55 £ per hour.
Hours: Full Time, minimum of 30 hours per week
Salary: £13.55 per hour
About Us
Coffee House was born from a lifelong dream to create a chain of premium coffee shops that serve incredible food and drink, in an environment where people can eat, drink and relax in the heart of their communities. While we’ve grown, we’ve stayed true to our values. We remain a proudly independent business, driven by the same passion and determination that inspired us from day one. At Coffee House, we’re always looking ahead and our pursuit of quality is at the core of everything we do. As a family business with strong growth plans, we offer a culture where every team member feels truly valued; we know that our people are the key to our success! Our vision is simple: to become the leading independent coffee operator in England. With delicious, high quality products, modern spaces and passionate, friendly teams, we believe the best is still to come.
About You
Are you ready to turn your passion for people and coffee into an unforgettable guest experience? We’re seeking an enthusiastic Team Leader who will support the Store Manager in ensuring smooth day‑to‑day operations and outstanding customer service, while helping our team grow and reach their full potential.
A typical day as a Team Leader:
- Lead by example, welcoming customers and ensuring a friendly, positive first impression.
- Handle customer queries, complaints, and feedback professionally, coaching the team on best practices.
- Prepare and serve coffee, drinks, and food to brand standards.
- Operate the till, handle payments accurately, and complete end‑of‑shift cashing up procedures.
- Maintain cleanliness and organisation throughout the store, following food safety, hygiene, and health & safety standards.
- Monitor stock levels, place daily orders, and support the team during busy periods for smooth service.
- Communicate clearly with the team and management, providing guidance and updates on daily operations.
- Take initiative to resolve issues, support colleagues, and fill operational gaps proactively.
- Motivate, engage, and develop the team through coaching, training, and performance support.
- Step up to the Store Manager role when needed, taking responsibility for overall store operations.
- Undertake lone‑working responsibilities, including opening and closing the store safely.
- Promote a professional, reliable, and positive work culture, setting expectations for behaviour and performance.
Got what it takes? If you’re reliable, passionate and enjoy having fun as part of a team, we can’t wait to hear from you!
Please note: If you don’t hear back from us within 14 business days, we encourage you to apply again in the future.
Job type: Permanent
Posted: 2026-06-12T00:00:00
Team Leader in Burton upon Trent employer: The Coffee House
At Coffee House, we pride ourselves on being an independent business that values each team member as the cornerstone of our success. With a vibrant work culture that fosters personal growth through The Coffee House Academy, we offer structured training and development opportunities to help you thrive in your role as Team Leader. Join us in creating unforgettable guest experiences while enjoying the benefits of working in a supportive environment that celebrates passion, quality, and community.
