At a Glance
- Tasks: Lead a vibrant team, ensuring exceptional customer service and smooth store operations.
- Company: Join a fun coffee shop with a focus on teamwork and growth.
- Benefits: Earn £13.55 per hour with opportunities for career advancement.
- Other info: Dynamic work environment with a supportive culture and training opportunities.
- Why this job: Turn your love for coffee and people into a rewarding leadership role.
- Qualifications: Passion for customer service and experience in team leadership.
The predicted salary is between 13.55 - 13.55 £ per hour.
Location: Burnley Hours: Full Time, minimum of 30 hours per week Salary: £13.55 per hour
About You
Are you ready to turn your passion for people and coffee into an unforgettable guest experience?
We’re seeking an enthusiastic Team Leader who will support the Store Manager in ensuring smooth day-to-day operations and outstanding customer service, while helping our team grow and reach their full potential.
- A typical day as a Team Leader
- Lead by example, welcoming customers and ensuring a friendly, positive first impression.
- Handle customer queries, complaints, and feedback professionally, coaching the team on best practices.
- Prepare and serve coffee, drinks, and food to brand standards.
- Operate the till, handle payments accurately, and complete end-of-shift cashing up procedures.
- Maintain cleanliness and organisation throughout the store, following food safety, hygiene, and health & safety standards.
- Monitor stock levels, place daily orders, and support the team during busy periods for smooth service.
- Communicate clearly with the team and management, providing guidance and updates on daily operations.
- Take initiative to resolve issues, support colleagues, and fill operational gaps proactively.
- Motivate, engage, and develop the team through coaching, training, and performance support.
- Step up to the Store Manager role when needed, taking responsibility for overall store operations.
- Undertake lone-working responsibilities, including opening and closing the store safely.
- Promote a professional, reliable, and positive work culture, setting expectations for behavior and performance.
Got what it takes?
If you’re reliable, passionate and enjoy having fun as part of a team, we can’t wait to hear from you!
(Please note: If you don’t hear back from us within 14 business days, we encourage you to apply again in the future).
- Job type Permanent Posted 2026-06-29T00:00:00 9 days ago
- #J-18808-Ljbffr
Team Leader in Burnley employer: The Coffee House
Join our vibrant team in Burnley, where your passion for coffee and people can flourish! As a Team Leader, you'll not only enhance the guest experience but also play a pivotal role in fostering a supportive work culture that prioritises employee growth and development. With competitive pay, flexible hours, and opportunities to step into leadership roles, we offer a rewarding environment where you can truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader in Burnley
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Coffee House. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Coffee House
Don't be shy about reaching out to The Coffee House directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Team Leader in Burnley
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Coffee House and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Coffee House
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
