At a Glance
- Tasks: Lead a passionate team to create unforgettable coffee experiences for our customers.
- Company: Join a growing independent coffee chain dedicated to quality and community.
- Benefits: Enjoy a competitive salary, structured training, and opportunities for career growth.
- Other info: Dynamic work environment with a focus on personal development and teamwork.
- Why this job: Be part of a vibrant culture where your contributions truly matter.
- Qualifications: Experience in customer service and team leadership is a plus.
The predicted salary is between 29250 - 35750 £ per year.
Hours: Full Time, minimum of 40 hours per week
Salary: up to £34,195 per year
About Us
Coffee House was born from a lifelong dream to create a chain of premium coffee shops that serve incredible food and drink, in an environment where people can eat, drink and relax in the heart of their communities. While we’ve grown, we’ve stayed true to our values. We remain a proudly independent business, driven by the same passion and determination that inspired us from day one. At Coffee House, we’re always looking ahead and our pursuit of quality is at the core of everything we do. As a small but growing company, we offer a culture where every team member feels truly valued (because we know that our people are the key to our success!) Our vision is simple: to become the leading independent coffee operator in England. With delicious, high quality products, modern spaces and passionate, friendly teams - we believe the best is still to come.
About You
Are you ready to turn your passion for people and coffee into an unforgettable guest experience? We’re looking for an inspiring Store Manager to lead our team and create a welcoming environment where both customers and colleagues thrive. As Store Manager, you will take ownership of the store’s day-to-day operations, ensuring exceptional customer service, strong team performance, and smooth, efficient running of the business. You’ll lead by example on the floor, motivate your team to deliver memorable experiences, and support their growth so they can reach their full potential.
A typical day as a Store Manager:
- Lead by example to create a friendly, professional, and memorable experience for every customer.
- Handle customer queries, complaints, and feedback, coaching your team on best practices.
- Prepare and serve coffee, drinks, and food, ensuring all items meet brand standards.
- Manage tills, cash handling, end-of-day reconciliation, monitor sales, and control costs to support profitability.
- Keep the store clean, organised, and compliant with food safety, hygiene, and health & safety regulations.
- Identify and report maintenance issues promptly for timely resolution.
- Monitor stock levels, place orders, and run stock takes to ensure smooth operations while minimising waste.
- Provide clear direction to your team, delegate responsibilities, and maintain communication with senior management.
- Collaborate with colleagues across the company to share best practices and support broader initiatives.
- Proactively resolve operational challenges and maintain high service standards.
- Motivate, coach, and train your team to build a high-performing, engaged workforce.
- Take full ownership of store operations, including opening, closing, and lone working.
- Attend company-wide meetings and Zoom sessions, ensuring store alignment with company goals.
- Promote a positive workplace culture, setting expectations for professionalism, accountability, and teamwork.
Salary potential based on a 48 hour working week, with a guaranteed 40 hour contract.
Got what it takes? Here’s our Hiring Process:
- Apply now through our Careers page.
- Stand out from the crowd? Our three-stage recruitment process is designed to give you an exclusive, behind-the-scenes look at our business, letting you experience firsthand what it’s like to be part of our team.
We look forward to reviewing your application soon! (Please note: If you don’t hear back from us within 14 business days, we encourage you to apply again in the future).
Job type: Permanent
Posted: 2026-05-26
Store Manager in Oldham employer: The Coffee House
At Coffee House, we pride ourselves on being an excellent employer that values each team member as the cornerstone of our success. Our vibrant work culture fosters personal and professional growth through The Coffee House Academy, ensuring you receive the training and support needed to thrive in your role as Store Manager. With a commitment to quality and community, we offer a unique opportunity to be part of a passionate team dedicated to creating unforgettable experiences for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager in Oldham
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like The Coffee House, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like The Coffee House!
We think you need these skills to ace Store Manager in Oldham
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at The Coffee House, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at The Coffee House and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show The Coffee House that you’re ready to jump in and contribute right away!
How to prepare for a job interview at The Coffee House
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
