At a Glance
- Tasks: Help kids discover coding through fun online clubs and support their learning journey.
- Company: Join an award-winning edtech company that makes coding exciting for children.
- Benefits: Remote work, full training, casual dress, and a supportive team culture.
- Other info: Flexible part-time hours with potential for full-time opportunities.
- Why this job: Combine your love for gaming and helping others while inspiring the next generation of coders.
- Qualifications: Great communication skills and previous customer service experience are essential.
The predicted salary is between 12 - 15 £ per hour.
PART-TIME Remote / 'working from home' position
LOVE GAMING? LOVE HELPING PEOPLE? READ ON.
We're currently recruiting a Customer Success Assistant to join the onboarding team!
Are you passionate about delivering great customer service?
Do you love gaming andtech?
Do you want to help introduce children (and their parents)to the diverse, exciting world of coding?
If any of this sounds like you then you're exactly the sort of person we're looking to join the team!
Our mission is to introduce children (and grown-ups )to the diverse world of coding by running exciting, online clubs with individually tailored, challenges and games.
As a Customer Success Assistant, you'll use the tools we give you, as well as your infectious enthusiasm, to help inspire young people to develop their love of coding and technology.
WHO WE ARE
The Code Zone runs exciting coding clubs for children aged 6-16.
We're an award-winning edtech company that makes learning to code genuinely fun, through game-making, creative projects, and a whole lot of enthusiasm.
We run online clubs with over 1,000 members every week, as well as local clubs across Essex, Suffolk, Cambridgeshire and Hertfordshire.
Think less "boring IT lesson", more "after-school gaming club where you accidentally learn to code."
- - Friendly and approachable.
- - Passionate about technology.
- - Loves working with children and helping them learn new skills.
- - Great at communicating and able to make learning fun.
- - Strong IT literacy.
- - Confident around children.
Duties
- - Handling inbound and outbound comms.
- - Onboarding new children (and grown-ups) in to our Game Dev clubs.
- - Helping children get on to the platform, with common pre-session tech issues.
- - Assisting in the running of the online platform, including replying to messages from children.
- - Running live online clubs when needed.
Must-haves
- - Super friendly
- -Reliable and professional.
- - Infectious enthusiasm.
- - Great communication skills
- - Previous Customer Service or salesexperience
- - Be based in the UK and hold the right to work in the UK
Nice to have's (not essential)
- - Experience working with children
- -Experience with CRM software.
- - Experience with high volume inbound and outbound calls
We provide
- - Full training program and support.
- - All mentors will require a DBS check, which we will pay for.
- - A great sense of achievement getting children ready for our growing technical world.
- - Casual dress.
- - Remote working.
- - Involvement with a successful and fast-growing start-up.
- - Joining a friendly, like-minded team within a relaxed company culture.
Part-time hours
- 25 hours a week 2.30pm - 7.30pm Monday - Friday
- (option to move to full-time if a position becomesavailable)
- Job Type: Part-time
Customer Success Assistant Remote employer: The Code Zone Ltd
The Code Zone Ltd is an excellent employer for those passionate about education and technology, offering a supportive work culture where mentors can thrive while making a meaningful impact on young learners. With competitive pay, travel expenses, and opportunities for professional development in coding languages, this part-time role in the Hertfordshire/Essex area allows you to inspire the next generation in a fun and engaging environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Assistant Remote
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like The Code Zone Ltd and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at The Code Zone Ltd and let us see your personality shine through!
We think you need these skills to ace Customer Success Assistant Remote
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and The Code Zone Ltd.
Get Familiar with Our Brand:Before applying, take some time to learn about The Code Zone Ltd and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at The Code Zone Ltd
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress The Code Zone Ltd.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which The Code Zone Ltd will surely appreciate.
