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- Tasks: Lead service operations and create memorable guest experiences at The Coconut Club.
- Company: Join a celebrated Singaporean restaurant known for its inclusive culture and community focus.
- Benefits: Enjoy medical coverage, dining discounts, and a monthly sales incentive programme.
- Why this job: Make a real impact on guest satisfaction while developing your hospitality career.
- Qualifications: Passion for service, strong communication skills, and a desire to learn.
- Other info: Be part of a team recognised as a 'Great Place To Work' with excellent growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
The Coconut Club is a Singaporean restaurant that celebrates coconut milk as the lifeblood of our cuisine, over our signature Nasi Lemak or sharing plates. With community at its core, we transmit an inclusive and diverse culture. Nurturing the next generation of hospitality leaders, we build career paths around the individual, develop training modules in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.
This role is one of very few positions that are primed to directly influence the guest experience. You will directly be able to ensure that our guests leave happy and satisfied with the service and experience at our restaurants—especially being able to identify unique opportunities to delight in the day-to-day service.
You’ll be in charge of:
- Leading service operations
- Building and maintaining relationships with guests
- Order taking and menu description
- Up-selling products based on your extensive product knowledge
- Assuring outlet setup is complete and walkthrough is done before shift
- Maintaining guest satisfaction levels by being proactive in service/bar operations
- Improving procedures and systems
- Conducting basic training and ensuring SOPs are adhered to
We love people who:
- Go above and beyond to make someone else's day
- Are thoughtful and kind, while upholding high standards
- Own outcomes and drive solutions
- Are ever-curious and always learning
Benefits: We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.
Supervisor | The Coconut Club employer: THE COCONUT CLUB PTE. LTD.
Contact Detail:
THE COCONUT CLUB PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor | The Coconut Club
✨Tip Number 1
Get to know The Coconut Club! Familiarise yourself with their menu and values. When you walk into that interview, show them you’re not just another candidate but someone who genuinely connects with their mission of creating a delightful guest experience.
✨Tip Number 2
Practice your people skills! Since this role is all about building relationships with guests, think of examples from your past experiences where you’ve gone above and beyond for someone. This will help you stand out as a candidate who truly cares.
✨Tip Number 3
Be proactive in your approach! During the interview, don’t just wait for questions. Bring up ideas on how you could improve guest satisfaction or streamline service operations. This shows you’re already thinking like a supervisor!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining The Coconut Club family. Let’s make this happen together!
We think you need these skills to ace Supervisor | The Coconut Club
Some tips for your application 🫡
Show Your Passion for Hospitality: When you're writing your application, let your love for the hospitality industry shine through. We want to see how you go above and beyond to make someone's day, so share any experiences that highlight your commitment to excellent service.
Be Authentic and Personal: Don't be afraid to let your personality come through in your application. We value kindness and thoughtfulness, so share a bit about yourself and what makes you unique. This helps us get to know you better and see if you'd fit into our inclusive culture.
Highlight Your Problem-Solving Skills: In your application, mention specific examples where you've owned outcomes and driven solutions. We love candidates who can think on their feet and improve procedures, so show us how you've tackled challenges in the past.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at The Coconut Club!
How to prepare for a job interview at THE COCONUT CLUB PTE. LTD.
✨Know Your Menu Inside Out
Before the interview, make sure you’re familiar with The Coconut Club's menu, especially the signature dishes like Nasi Lemak. Being able to describe these dishes and their ingredients will show your passion for the cuisine and help you stand out.
✨Showcase Your People Skills
Since this role is all about guest experience, be prepared to share examples of how you've built relationships with customers in the past. Highlight any instances where you went above and beyond to ensure a guest left happy.
✨Demonstrate Your Leadership Style
Think about how you would lead service operations and train new staff. Be ready to discuss your approach to maintaining high standards and improving procedures, as well as how you encourage teamwork and motivation among your colleagues.
✨Emphasise Your Curiosity and Learning
The Coconut Club values individuals who are ever-curious and always learning. Share examples of how you’ve sought out new knowledge or skills in the hospitality industry, and express your enthusiasm for ongoing development within the role.