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For Companies At a Glance
- Tasks: Investigate and resolve customer claims while ensuring financial accuracy.
- Company: Join a diverse and inclusive multinational company in London.
- Benefits: Career advancement, mentoring, and international project opportunities.
- Why this job: Make an impact by improving processes and enhancing customer satisfaction.
- Qualifications: Bachelor’s degree and 2-4 years in Order-to-Cash or related fields.
- Other info: Collaborate with multicultural teams and enjoy a supportive work culture.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for detail-oriented and customer-focused O2C Analysts; English speaking or fluency in English and French, Spanish or Italian to join our Order-to-Cash team. Reporting to the O2C Manager, you will be responsible for investigating, validating, and resolving customer claims across multiple countries, ensuring accuracy in financial postings, and maintaining strong stakeholder relationships — both internally and externally. French, Spanish, or Italian language proficiency is essential to support dealings with French-, Spanish- and Italian-speaking customers and internal teams across multiple regions.
What You'll Do For Us
- Claims Investigation & Resolution
- Review and validate customer claims related to pricing, damages, delivery issues, or incorrect invoicing etc.
- Liaise directly with English-, French-, Spanish- or Italian-speaking customers and internal teams to gather documentation, evidence, and approvals.
- Ensure claims are processed in line with company policies and agreed timelines.
- Work closely with O2C Manager on complex issues until a resolution is reached.
- Financial Accuracy & Compliance
- Post credit notes, adjustments, or other financial entries accurately in the ERP system (D365 preferred).
- Maintain supporting documentation for audit and compliance purposes.
- Adhere to internal controls and governance frameworks.
- Cross-functional Collaboration
- Work closely with Sales, Supply Chain, Customer Service, and outsourced O2C teams to resolve disputes and improve processes covering for example Billing, Cash Application and Accounts Receivable/Collections.
- Support communication between the company and its outsourced service providers in relation to French market claims.
- Provide proactive updates and status reports to stakeholders.
- Process Improvement & Reporting
- Identify trends and recurring issues in claims to recommend preventive measures.
- Contribute to continuous improvement projects aimed at streamlining O2C processes.
- Prepare reports and trackers for claims status, ageing, and resolution KPIs.
- Other ad-hoc requests
Requirements & Qualifications
- Bachelor’s degree in Finance, Business Administration, Accounting, or related discipline (or equivalent experience).
- 2–4 years’ experience in Order-to-Cash, Accounts Receivable, customer claims or deduction management in a multinational environment.
- Fluent (spoken and written) in English, or English and French, Spanish or Italian (German desirable).
- Working knowledge of ERP systems (D365 preferred) and Microsoft Excel.
- Strong analytical, problem-solving, and organisational skills.
- Excellent communication and interpersonal skills, with the ability to engage stakeholders in different countries.
- Attention to detail and ability to work under deadlines.
Key Performance Indicators (KPIs)
- Claims resolution turnaround time.
- Accuracy of financial postings.
- SLA adherence with outsourced provider.
- Customer satisfaction feedback (where applicable).
- Reduction in repeat claims through preventive action.
Working Conditions
May involve occasional contact with stakeholders outside standard working hours to accommodate time zones.
What We Can Do For You (Benefits)
- Provide a trajectory for career advancement through mentoring, educational platforms, and a borderless network of professionals.
- Foster a diverse and inclusive culture, where your identity and contributions are valued and celebrated.
- Invite you to partake in international experiences, global projects, and interact with multicultural teams.
Location
Country: United Kingdom
City: London
Travel Required: 0% - 25%
Relocation Provided: No
Job Posting End Date: April 13, 2026
Analyst, Order to Cash employer: The Coca-Cola Company
Contact Detail:
The Coca-Cola Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Analyst, Order to Cash
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. A friendly chat can lead to job opportunities that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your skills match their needs, especially in claims resolution and financial accuracy.
✨Tip Number 3
Practice your language skills if you're applying for roles requiring French, Spanish, or Italian. Being able to communicate effectively with stakeholders can set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and shows your enthusiasm for joining our Order-to-Cash team.
We think you need these skills to ace Analyst, Order to Cash
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Analyst, Order to Cash role. Highlight your experience in claims investigation and resolution, as well as any relevant language skills. We want to see how your background fits with what we do!
Showcase Your Skills: Don’t forget to showcase your analytical and problem-solving skills in your application. Mention specific examples where you've successfully resolved customer claims or improved processes. This will help us see your potential impact on our team.
Be Clear and Concise: When writing your cover letter, keep it clear and concise. We appreciate straightforward communication, so get to the point while still showing your enthusiasm for the role. Let us know why you’re excited about joining StudySmarter!
Apply Through Our Website: Finally, make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at The Coca-Cola Company
✨Know Your Claims Inside Out
Make sure you understand the common types of customer claims related to pricing, damages, and invoicing. Prepare examples from your past experience where you've successfully resolved similar issues, as this will show your analytical skills and attention to detail.
✨Brush Up on Your Language Skills
If you're fluent in French, Spanish, or Italian, practice speaking and writing in that language. You might be asked to demonstrate your proficiency during the interview, so being prepared can set you apart from other candidates.
✨Familiarise Yourself with ERP Systems
Since knowledge of ERP systems like D365 is preferred, take some time to learn about its functionalities. If you have experience with similar systems, be ready to discuss how you used them to maintain financial accuracy and compliance.
✨Showcase Your Collaborative Spirit
The role requires cross-functional collaboration, so think of examples where you've worked with different teams to resolve disputes or improve processes. Highlight your communication skills and how you engage stakeholders across various regions.