At a Glance
- Tasks: Welcome patients, manage appointments, and provide top-notch customer service.
- Company: Join The Coastal Partnership, a forward-thinking healthcare provider.
- Benefits: Part-time hours, 5 weeks annual leave, and a supportive team environment.
- Other info: Dynamic role with opportunities for personal growth in healthcare.
- Why this job: Make a real difference in patient care while developing your skills.
- Qualifications: Customer service experience and strong communication skills are a plus.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking a courteous and efficient individual to join our team as a Patient Services Coordinator. In this role, you will play a vital part in ensuring the smooth operation of our medical practice, providing excellent customer service to our patients, and supporting administrative tasks.
Working Hours:
- Tuesday - 12:30pm - 5:30pm
- Thursday - 7:45am - 5:30pm (1-hour break)
- Friday - 7:45am - 6:30pm = (1-hour break)
Main duties of the job
As the first point of contact for our patients, you will warmly welcome them to our practice, ensuring their needs are met promptly and professionally. Duties include answering calls, directing patients to the appropriate clinician, managing appointments, and aiding with general enquiries.
Your responsibilities will extend to various administrative tasks aimed at maintaining the efficiency of our practice. This includes managing electronic requests, updating patient records, handling document workflow, and managing email correspondence. You will also assist in registering new patients, distributing mail, and managing patient communication within our clinical system.
About us
At The Coastal Partnership, were committed to empowering you to achieve your full potential, instilling confidence in your patient care and pride in your outcomes. While we are proud of our CQC good rating, we are constantly evolving to better serve our community. We are seeking individuals who share our vision for delivering high-quality primary care, regardless of where they are in their career journey. Led by our Partners and supported by a strong management team, our partnership operates across seven locations spanning three PCNs. We cater to a diverse range of demographics, from villages to towns and cities. Join us in shaping the future of healthcare delivery.
5 Weeks Annual Leave
Please note that the vacancy may be closed prior to the stated closing date should sufficient applications be received
Job responsibilities
A key aspect of this role is providing exceptional customer service. You will be expected to handle patient complaints with empathy and professionalism, ensuring that all concerns are addressed promptly and appropriately. Additionally, you will keep patients informed about waiting times, test results and any unexpected delays, ensuring they feel informed and valued throughout their interactions without practice.
- Required skills and qualifications:
Previous experience in a customer service or administrative role is desirable.
Excellent communication skills, bother verbal and written.
Proficiency in computer systems and software.
Strong organisational skills and attention to detail.
Ability to multitask and prioritise tasks effectively in a fast-paced environment.
Empathic and patient-centred approach to customer service.
Personal Qualities and Skills
- Good communication skills, in person and over the telephone Possessing sensitivity, tact, and diplomacy Self-motivated with a high degree of personal integrity. An organised approach to work Computer literate Reliable Flexible with an adaptable approach. Ability to work on own initiative. Ability to maintain strict confidentiality. Able to work under pressure Calm and patient manner. Ability to work to deadlines and under pressure. Ability to multitask and prioritise own workload. Time management skills.
Experience
- Experience in a GP Practice or Health Care Organisation Previous reception experience knowledge of clinical databases including SystmOne Ability to use Microsoft Office programs (Word & Excel)
Qualifications
- Education to GCSE level, NVQ level 2 (or equivalent)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£12.71 an hour- Increase of hourly rate after successful probation period
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Patient Services Coordinator in Great Yarmouth employer: The Coastal Partnership
At The Coastal Partnership, we pride ourselves on fostering a supportive and dynamic work environment where every team member is empowered to excel in their role. As a Patient Services Coordinator, you will enjoy flexible part-time hours, generous annual leave, and the opportunity to contribute to high-quality patient care across diverse communities. Join us in our mission to make a meaningful impact in healthcare while benefiting from ongoing professional development and a strong management support system.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Coordinator in Great Yarmouth
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at The Coastal Partnership for the Patient Services Coordinator role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace Patient Services Coordinator in Great Yarmouth
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with The Coastal Partnership, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at The Coastal Partnership, and how you can make a difference!
How to prepare for a job interview at The Coastal Partnership
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at The Coastal Partnership.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like The Coastal Partnership appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how The Coastal Partnership supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
