At a Glance
- Tasks: Monitor parcel journeys and ensure quality reporting is up to date.
- Company: Global delivery solutions company with a strong reputation.
- Benefits: Remote work options, immediate interviews, and a supportive team environment.
- Other info: Fast-paced environment with opportunities for growth and problem-solving.
- Why this job: Join a dynamic team and make a real impact on delivery quality.
- Qualifications: Strong communication skills and attention to detail required.
The predicted salary is between 28000 - 34000 £ per year.
Our client, a very successful global delivery solutions company, is looking to add a Quality Analyst to the team. This amazing client is looking for someone with great communication skills and a keen eye for detail.
The Role
- Ensuring reports (Excel based reporting monitoring each leg of the parcel's journey) across all our models are kept up to date daily.
- Monitoring parcels from origin to destination through to delivery to the end consumer.
- Highlighting any concerns or delays impacting Quality to the relevant supplier in good time.
- Liaising with suppliers (warehouse/broker/carrier) to resolve issues.
- Taking ownership of customer problems and being proactive in achieving solutions.
- Communicating any delays to management.
- Ensuring all parcel tracking is sent by our suppliers, highlighting any concerns.
- Identifying trends in performance that could impact Quality.
- Ensuring pre-alerts are sent accurately and on time to our suppliers.
- Developing finger-tip knowledge of internal and external processes.
- Willing to undertake any other duties as may be reasonably required.
Key skills competencies:
- Passion for Quality.
- Excellent communication skills – written and verbal.
- Demonstrates honesty and integrity.
- Fast learner and adaptable – able to thrive in a fast-paced environment and work under pressure.
- Attention to detail and accurate data entry.
- Ability to think outside the box and challenge when something doesn’t seem right.
- Problem solving decision making – thinking about problems carefully before action, asking the right questions and seeking solutions.
- Highly motivated – demonstrates a commitment to getting things done, follows tasks through.
- Comfortable with working remotely and can also work as part of a team.
- Confident using various computer systems with basic Excel skills.
The role can offer remote working and interviews are available immediately.
Quality Analyst employer: The Coast Partnership Ltd
Join a leading global delivery solutions company that values quality and communication, offering a dynamic work culture where your attention to detail and problem-solving skills will be recognised and rewarded. With opportunities for remote working and a commitment to employee growth, this role as a Quality Analyst allows you to make a meaningful impact while enjoying a supportive environment that encourages innovation and collaboration.
