At a Glance
- Tasks: Welcome guests, manage bookings, and ensure a smooth check-in/check-out experience.
- Company: The Coal Exchange Hotel, a historic venue in Cardiff with a focus on exceptional service.
- Benefits: Competitive pay, professional development opportunities, and staff discounts.
- Other info: Enjoy a supportive and inclusive work environment with growth potential.
- Why this job: Join a friendly team and create memorable experiences for guests every day.
- Qualifications: Strong communication skills and previous customer service experience preferred.
The predicted salary is between 12.71 - 12.71 £ per hour.
The Coal Exchange Hotel is a welcoming and historic hotel dedicated to providing exceptional service and a memorable experience for every guest. We are currently seeking a friendly and professional Hotel Receptionist to join our front-of-house team.
Key Responsibilities:
- Greet and welcome guests in a warm and professional manner.
- Handle check-ins and check-outs efficiently and accurately.
- Manage reservations via phone, email, and online booking systems.
- Provide guests with information about the hotel, local attractions, and services.
- Respond promptly to guest enquiries and resolve issues to ensure satisfaction.
- Maintain accurate records of room availability and guest accounts.
- Assist with administrative tasks as required, including billing and reporting.
- Collaborate with housekeeping, maintenance, and other departments to ensure smooth operations.
Person Specification:
- Excellent communication and interpersonal skills.
- Friendly, approachable, and professional demeanour.
- Strong organisational skills and attention to detail.
- Ability to work under pressure in a fast-paced environment.
- Previous experience in a receptionist or customer service role is preferred.
- Proficiency in using booking systems, Microsoft Office, and email communication.
Benefits:
- Opportunities for professional development and training.
- Staff discounts and other perks.
- Supportive and inclusive working environment.
Hotel Receptionist in Cardiff employer: The Coal Exchange Hotel
The Coal Exchange Hotel is an exceptional employer that values its staff by offering a supportive and inclusive working environment, along with opportunities for professional development and training. Located in the heart of Cardiff, our hotel not only provides competitive pay but also staff discounts and unique perks, making it an ideal place for those seeking a rewarding career in hospitality.
