The Coal Authority is seeking a Customer Correspondence Manager on a fixed-term contract ending December 2027 in Mansfield. You will manage enquiries and written complaints from customers, communities and MPs, gathering information from colleagues to provide accurate, timely replies.
The successful candidate will explain technical information in plain English, handle sensitive issues with empathy, maintain confidential records and work collaboratively with other Correspondence Managers to
Temp Customer Correspondence Manager — Clear, Compassionate Replies in Mansfield employer: The Coal Authority
Joining the Mining Remediation Authority as a PMO Analyst offers you the chance to be at the forefront of a transformative programme that will modernise our core business systems and enhance service delivery for years to come. Our collaborative work culture fosters professional growth, providing you with exposure to senior stakeholders and the opportunity to make a significant impact on a major ERP implementation. With a focus on governance, planning, and analysis, you'll be part of a team that values your insights and encourages constructive challenge, making this an excellent place for meaningful and rewarding employment.
