At a Glance
- Tasks: Lead customer experience initiatives and manage complex correspondence to enhance satisfaction.
- Company: The Coal Authority, committed to improving customer service in a supportive environment.
- Benefits: Hybrid working, pension scheme, annual leave, and a focus on work-life balance.
- Other info: 12-month contract with opportunities for personal and professional growth.
- Why this job: Make a real difference in customer experience while leading a passionate team.
- Qualifications: Strong communication skills and a passion for continuous improvement.
The predicted salary is between 40000 - 50000 £ per year.
The Coal Authority in Mansfield is seeking a Senior Customer Strategy and Support Manager to enhance customer experience through strategic leadership and operational delivery. You will manage complex customer correspondence and complaints, driving improvement initiatives and fostering a customer-focused culture.
The role demands a leader with strong communication skills, a continuous improvement mindset, and the ability to inspire teams. This 12-month fixed-term contract offers hybrid working and benefits like a pension and annual leave.
Senior Customer Experience & Strategy Leader (12‑Month) in Mansfield employer: The Coal Authority
The Mining Remediation Authority is an exceptional employer, offering a dynamic work culture that prioritises safety and community impact. Employees benefit from comprehensive training and development opportunities, fostering professional growth while working on meaningful projects that restore former coal mining areas in Scotland. With a commitment to collaboration and innovation, this role provides a unique chance to make a tangible difference in local communities.
