Mining Remediation Authority in Mansfield is seeking a Customer Correspondence Manager on a fixed-term contract to December 2027. You will lead handling of complex customer enquiries, complaints and stakeholder correspondence, untangling issues and delivering clear responses to build trust through excellent service.
You will work with colleagues across the organization to resolve issues, improve customer experience and help shape how we engage with the people and communities we serve.
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Hybrid Customer Correspondence Lead (Fixed-Term) in Mansfield employer: The Coal Authority
Joining the Mining Remediation Authority as a PMO Analyst offers you the chance to be at the forefront of a transformative programme that will modernise our core business systems and enhance service delivery for years to come. Our collaborative work culture fosters professional growth, providing you with exposure to senior stakeholders and the opportunity to make a significant impact on a major ERP implementation. With a focus on governance, planning, and analysis, you'll be part of a team that values your insights and encourages constructive challenge, making this an excellent place for meaningful and rewarding employment.
