Customer Strategy and Support Project Lead - Temporary until December 2027
Looking for an opportunity to broaden your experience and make a real difference?
We’re looking for an organised, proactive Customer Strategy and Support Project Lead to join us temporarily while the current postholder takes up a development secondment.
You don’t need to be a customer experience specialist. If you’re good at coordinating activity, working with others and turning information into practical action, we’d love to hear from you.
You’ll bring:
- Strong organisation and project coordination skills.
- Confidence working with colleagues and stakeholders.
- The ability to identify themes and turn insight into action.
- An interest in customer experience and continuous improvement.
About the Role
- Keeping customer projects and actions on track.
- Coordinating our Customer Delivery Group.
- Supporting our customer survey and analysing feedback.
- Turning insight into practical recommendations and actions.
- Providing clear updates to senior leaders.
It’s a varied role offering the chance to build your project, stakeholder and customer insight experience while contributing to better services for our customers.
Take a look at the job description to find out more.
Location: Mansfield, hybrid working, averaging 2 days on site
Proud member of the Disability Confident employer scheme
Company: The Coal Authority Salary: £31,032.84 to £32,666.15 a year Hours: Full-time Location: Mansfield, NG18 4RG Job type: Contract Posting date: 31 Oct 2026 Closing date: 13 Nov 2026
Summary
Looking for an opportunity to broaden your experience and make a real difference?
We’re looking for an organised, proactive Customer Strategy and Support Project Lead to join us temporarily while the current postholder takes up a development secondment.
You don’t need to be a customer experience specialist. If you’re good at coordinating activity, working with others and turning information into practical action, we’d love to hear from you.
You’ll bring:
- Strong organisation and project coordination skills.
- Confidence working with colleagues and stakeholders.
- The ability to identify themes and turn insight into action.
- An interest in customer experience and continuous improvement.
About the Role
- Keeping customer projects and actions on track.
- Coordinating our Customer Delivery Group.
- Supporting our customer survey and analysing feedback.
- Turning insight into practical recommendations and actions.
- Providing clear updates to senior leaders.
It’s a varied role offering the chance to build your project, stakeholder and customer insight experience while contributing to better services for our customers.
Take a look at the job description to find out more.
Location: Mansfield, hybrid working, averaging 2 days on site
Closing date: 15 November 2027
Interviews: w/c 23 November 2027
Proud member of the Disability Confident employer scheme
About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
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Customer Strategy and Support Project Lead - Temporary until December 2027 in Mansfield employer: The Coal Authority
Joining the Mining Remediation Authority as a PMO Analyst offers you the chance to be at the forefront of a transformative programme that will modernise our core business systems and enhance service delivery for years to come. Our collaborative work culture fosters professional growth, providing you with exposure to senior stakeholders and the opportunity to make a significant impact on a major ERP implementation. With a focus on governance, planning, and analysis, you'll be part of a team that values your insights and encourages constructive challenge, making this an excellent place for meaningful and rewarding employment.
