Position Overview
This is a part‑time role (15 hours per week), worked across two consecutive days most likely Thursday and Friday (confirmed at interview). As a Customer Service Advisor, you'll play a key role in supporting a wide range of customer enquiries. You'll take ownership of each interaction, aiming to resolve queries efficiently, clearly, and with care.
Responsibilities
- Respond to customer enquiries through our systems and channels.
- Take responsibility for resolving issues wherever possible.
- Know when to upscale more complex or technical queries to specialist teams.
- Use our systems to interpret data and provide accurate, helpful information.
- Offer guidance on our services, products, and the work we do as an organisation.
- Build positive, trusting relationships with customers by really listening to their needs.
Desired Qualities
- Enjoy helping people and finding solutions to their problems.
- Be comfortable working independently and managing your own workload.
- Value being part of a friendly, supportive team.
- Have good attention to detail, especially when working with information or data.
- Be clear and confident when communicating, whether written or verbal.
- Be organised and able to prioritise tasks.
Requirements
- Experience in customer service is helpful, but not essential; what matters most is your approach, attitude, and willingness to learn.
- Successful candidates must pass basic security checks and will be subject to UK Immigration requirements.
Benefits
- Flexibility that fits your life – hybrid working and flexibility in how you manage your time.
- Financial security for your future – including a pension with up to 29% employer contribution.
- Time to recharge – 27.5 days’ annual leave plus bank holidays, with options to flex more days.
- Support through life’s big moments – generous family leave and flexibility when you need it most.
- Opportunities to grow – funded learning, development and professional subscriptions.
- Wellbeing support you can use every day – including a monthly wellbeing allowance, confidential support and practical health benefits.
We welcome applications from everyone.
