Customer Correspondence Manager - Temporary until December 2027
Can you turn complex information into clear, reassuring answers? Help people affected by an incident feel heard and informed.
You’ll manage enquiries and written complaints from customers, communities and MPs, gathering information from colleagues to provide accurate, timely replies. You’ll handle sensitive issues with empathy, speak with customers by phone and keep clear, confidential records.
You’ll bring:
Excellent communication skills and the ability to explain technical information in plain English.
Experience of handling written complaints, working with local communities and responding to MPs.
Strong relationship-building skills, patience and sound judgement.
The ability to prioritise changing demands, meet deadlines and maintain accuracy under pressure.
Confidence using Microsoft Office and handling confidential information.
Working alongside other Correspondence Managers and officers, you’ll share good practice and help improve how enquiries are handled.
Proud member of the Disability Confident employer scheme
Company: The Coal Authority
Salary: £40,428.20 to £44,920.20 a year
Hours: Full-time
Location: Mansfield, NG18 4RG
Job type: Contract
Posting date: 11 Nov 2026
Closing date: 20 Nov 2026
Summary
Correspondence Manager
12-month fixed-term role
About Disability Confident
Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
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Customer Correspondence Manager - Temporary until December 2027 in Mansfield employer: The Coal Authority
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