Community Incident & Support Account Manager - Temporary until December 2027
Have you supported people through crisis, displacement or significant life changes? Bring your experience to a role where thoughtful, consistent support matters.
Join the Mining Remediation Authority as a temporary Community Support Account Manager, supporting residents affected by a major incident. You'll need hands-on experience of supporting individuals or families through serious disruption over time and coordinating practical support.
You’ll be a familiar, reliable contact, listening to individual needs, sharing clear updates and following up concerns. Working with operational and technical teams, customer service colleagues and partners, you'll coordinate support and communicate openly about what is known and what happens next.
Your background might include homelessness or resettlement services, housing support, family support, or community incident response. Equivalent experience is welcome: what matters is sustained, direct support through challenging personal circumstances, rather than general customer-service experience alone.
You’ll bring empathy, resilience and sound judgement, respecting residents' needs and choices. The work can be emotionally demanding, so professional boundaries, accurate records and knowing when to seek or elevate support are important. Previous incident-response experience is welcome but not essential.
If this reflects your experience, we'd love to hear from you. To find out more about the role, take a look at the job description.
Proud member of the Disability Confident employer scheme
Job Details
- Company: The Coal Authority
- Salary: £45,286.20 to £50,318 a year
- Hours: Full-time
- Location: Mansfield, NG18 4RG
- Job type: Contract
- Posting date: 27 Oct 2026
- Closing date: 2 Nov 2026
About Disability Confident
Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
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Community Incident & Support Account Manager - Temporary until December 2027 in Mansfield employer: The Coal Authority
Joining the Mining Remediation Authority as a PMO Analyst offers you the chance to be at the forefront of a transformative programme that will modernise our core business systems and enhance service delivery for years to come. Our collaborative work culture fosters professional growth, providing you with exposure to senior stakeholders and the opportunity to make a significant impact on a major ERP implementation. With a focus on governance, planning, and analysis, you'll be part of a team that values your insights and encourages constructive challenge, making this an excellent place for meaningful and rewarding employment.
