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- Tasks: Lead a vibrant team, ensuring exceptional guest experiences and managing high-volume events.
- Company: Join the Coaching Inn Group, a top-rated hospitality employer in beautiful market towns.
- Benefits: Enjoy a competitive salary, generous holidays, and discounts across our hotels.
- Why this job: Make a real impact in a dynamic environment with genuine career progression opportunities.
- Qualifications: Experience in hospitality management, particularly in high-volume dining and event management.
- Other info: Be part of an award-winning team that values work/life balance and personal development.
The predicted salary is between 40000 - 50000 £ per year.
Salary: £40,000 - £50,000 + Benefits
Location: The Lion Inn Hotel, Boreham, Chelmsford | Coaching Inn Group
At the Coaching Inn Group, we believe outstanding hospitality is delivered by exceptional people. We are proud to be one of the Top 25 Companies to Work For, operating historic Coaching Inns and premium destination hotels in some of the UK’s most beautiful market towns. We are now seeking an experienced Deputy General Manager to join one of our busiest and most exciting venues, welcoming 4,000 - 7,000 guests per week across premium dining, cocktail bars, bedrooms, and a thriving events business.
This role is for the right hospitality superstar, it offers genuine progression, scale, and the opportunity to make a real impact.
About the Role
As Deputy General Manager, you will be a hands-on, floor-led leader, supporting the General Manager in delivering outstanding commercial performance while maintaining exceptional guest standards at pace. You will play a key role in:
- Running high-volume premium food operations
- Leading cocktail bar and drinks-focused service
- Overseeing hotel performance and guest experience
- Managing and delivering events ranging from weddings and celebrations to conferences and private dining
- Developing large, diverse teams through coaching, inspiration, and example-setting
This is a role designed for someone who thrives in busy, high-standards environments and is ready to step into a larger, higher-volume site with genuine career progression.
Key Responsibilities
Operations & Guest Experience
- Lead from the front during peak service, setting standards and pace
- Deliver exceptional premium dining and cocktail bar experiences
- Ensure hotel operations run smoothly, professionally, and profitably
- Act as a visible host, engaging with guests and resolving issues in real time
- Maintain immaculate presentation and operational standards across all departments
Events & Function Management
- Oversee planning and delivery of weddings, corporate events, private parties and conferences
- Work closely with the events function to ensure flawless execution from enquiry to delivery
- Coordinate teams, timings, room layouts, and service flow
- Ensure every event reflects the venue's premium positioning and brand values
Leadership & People Development
- Inspire, lead and develop departmental managers and frontline teams
- Drive engagement, retention and performance through coaching and recognition
- Support recruitment, onboarding, training and succession planning
- Lead by example, encouraging a positive, inclusive, and energetic culture
Commercial & Business Performance
- Support the GM in driving revenue, margin and cost control
- Manage rotas, labour efficiency and productivity in a high-volume operation
- Use systems including EPOS, PMS and reporting tools to inform decisions
- Ensure compliance with health & safety, licensing and company standards
About You
This role will suit someone who:
- Has been a General Manager of a medium-sized hospitality site and is ready to step up into a larger, higher-volume operation
- Has proven experience in high-volume premium dining
- Is confident managing a cocktail-focused bar operation
- Has hotel experience, ideally within a multi-revenue-stream business
- Has hands-on event management experience, including weddings and corporate events
- Thrives under pressure and enjoys the buzz of a fast-paced environment
- Is a natural leader who is visible, approachable and standards-driven
- Is commercially aware but guest-obsessed
- Brings energy, resilience, and a genuine love for hospitality
Why Join the Coaching Inn Group?
- £40,000 - £50,000 salary reflective of scale and responsibility
- Tronc Scheme
- Genuine commitment to work/life balance and flexibility
- 6 weeks holiday
- Life insurance and annual wellbeing grant
- Up to 50% off food and accommodation across our hotels
- Annual stay for £1
- Hero of the Month & Hero of the Year reward schemes
- Award-winning training and career development programmes
- Employee Assistance Programme & wellbeing support
The Opportunity
This is a career-defining role for an ambitious hospitality professional who wants:
- Volume
- Complexity
- Premium standards
- Visibility to senior leadership
- Real progression within a growing, respected group
If you are a true hospitality operator, love being on the floor, and want to lead one of the Coaching Inn Group's Premium venues, we want to hear from you.
Deputy General Manager DGM in Liverpool employer: The Coaching Inn Group Ltd
Contact Detail:
The Coaching Inn Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy General Manager DGM in Liverpool
✨Tip Number 1
Get to know the venue! Before your interview, visit The Lion Inn Hotel and soak in the atmosphere. Chat with staff and guests if you can; it’ll give you great insights and show your genuine interest in the place.
✨Tip Number 2
Show off your leadership skills! Be ready to share specific examples of how you've inspired teams in high-pressure situations. We want to see that you can lead from the front and maintain those premium standards.
✨Tip Number 3
Prepare for a hands-on interview! Expect practical scenarios where you might need to demonstrate your problem-solving skills on the spot. Think about how you’d handle guest complaints or manage a busy service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Deputy General Manager DGM in Liverpool
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific experiences that highlight your enthusiasm and commitment to delivering exceptional guest experiences. We want to see that you’re not just looking for a job, but that you genuinely care about making every guest's visit memorable.
Tailor Your Application: Make sure to customise your application to reflect the key responsibilities and skills mentioned in the job description. Highlight your experience in high-volume dining and event management, as well as your leadership style. This shows us that you understand what we’re looking for and how you can contribute to our team.
Be Clear and Concise: While we love a good story, keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read through your qualifications and experiences. Remember, we’re looking for someone who can communicate effectively, so show us you can do that right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values before you hit 'send'!
How to prepare for a job interview at The Coaching Inn Group Ltd
✨Know Your Venue
Before the interview, do your homework on The Lion Inn Hotel and the Coaching Inn Group. Familiarise yourself with their values, the type of guests they attract, and their approach to hospitality. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Deputy General Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led teams, managed high-pressure situations, or improved guest satisfaction. Be ready to discuss how you inspire and develop your team.
✨Highlight Your Event Management Experience
Since this role involves overseeing events, be prepared to talk about your experience in managing weddings, corporate events, and private parties. Share specific examples of how you've ensured flawless execution and maintained high standards during these events.
✨Emphasise Your Guest-Centric Approach
The Coaching Inn Group values exceptional guest experiences. During the interview, convey your passion for hospitality and your commitment to putting guests first. Discuss how you've resolved guest issues in real-time and created memorable experiences in previous roles.