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- Tasks: Lead a passionate team to deliver exceptional guest experiences and drive sales.
- Company: Join The Pheasant Hotel, part of the award-winning Coaching Inn Group.
- Benefits: Enjoy generous bonuses, private healthcare, and 33 days holiday.
- Why this job: Be part of a vibrant environment in a stunning location with career growth opportunities.
- Qualifications: Experience in leadership, financial understanding, and a passion for hospitality.
- Other info: Award-winning training programmes and a supportive work culture.
The predicted salary is between 40000 - 50000 £ per year.
Due to an internal move we are now recruiting for a Hotel General Manager at The Pheasant Hotel, Kelling, Norfolk. Situated just off of the North Norfolk coast, near Holt, this beautiful manor house hotel is part of The Signature Collection at The Coaching Inn Group, who recently won the Which? award for UK's Best Large Hotel Group in 2025. We are now looking for an operationally focused GM to lead the team into the 2026 season and beyond.
The hotel sits in an area of outstanding natural beauty and has recently had some investment in its bar and lounge areas. We are looking for a GM that can maintain high operational standards whilst delivering great guest experiences by motivating the team and also driving sales to improve on a great performance last year.
Why work for the Coaching Inn Group?
- Work/Balance: A genuine belief in work/life balance and an understanding of working together to promote flexibility.
- Tips: A Tronc scheme with 100% of gratuities distributed to our teams every week via TipJar.
- Bonus: Generous monthly, quarterly and annual bonus scheme with an opportunity to earn an additional 25% of salary.
- Your health: Private Healthcare, Life Insurance, Annual Health and Wellbeing grant.
- Holidays: 33 days holidays.
- Discounts: Up to 50% discount off food across all of our hotels and 50% off accommodation.
- Something different: Annual stay for £1 offer.
- Development: Award winning career development programmes.
- Personal support: Employee assistance programme and wellbeing support.
At the Coaching Inn Group, we have one mission to deliver Hospitality from the Heart. To help us with this, we are looking for fantastic and talented people that have a passion for delighting our guests and providing truly memorable moments.
Who are we looking for?
- A guest focused and passionate leader who wants to work for a people focused organisation.
- Can inspire, develop and grow an award winning team.
- Experience in leading from the front.
- Financial understanding, experience working with P&Ls, sales and labour budgeting.
- Drive recruitment, team development, engagement and communication.
- Develop sales and deliver on financial targets.
Our hotels are located in picturesque market towns and operate with a bustling food and beverage offering, coupled with a busy bedroom trade. We are the marquee venue in each of the towns we are in, and provide a vibrant and exciting environment that also celebrates the history of our magnificent buildings. Our people are what brings these experiences to life. Every person that works within the Coaching Inn Group are passionate about what they do, delivering exceptional service, superior knowledge and a drive to delight every single guest.
We offer award winning training and career development. We just ask that you bring a can-do attitude, a desire to exceed expectations, a bubbly and outgoing personality, and we will help you to unlock your potential and reach new heights in your career.
Hotel General Manager in Holt employer: The Coaching Inn Group Ltd
Contact Detail:
The Coaching Inn Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel General Manager in Holt
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, attend local events, and join relevant groups. You never know who might have the inside scoop on a GM position or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, let your passion for hospitality shine through. Share stories about how you've delighted guests in the past and how you plan to inspire your team.
✨Tip Number 3
Prepare for interviews by researching the hotel and its values. Understand their mission of delivering 'Hospitality from the Heart' and think about how you can contribute to that vision. Tailor your answers to reflect their goals and culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Coaching Inn Group family.
We think you need these skills to ace Hotel General Manager in Holt
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for hospitality shine through! We want to see how much you care about delivering exceptional guest experiences and leading a fantastic team.
Tailor Your CV: Make sure your CV is tailored to the Hotel General Manager role. Highlight your experience in leading teams, managing finances, and driving sales. We love seeing how your skills align with our mission at The Coaching Inn Group!
Be Authentic: Don’t be afraid to show your personality in your application. We’re looking for someone who can inspire and motivate others, so let us see the real you! A bubbly and outgoing personality goes a long way.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at The Coaching Inn Group Ltd
✨Know Your Hotel Inside Out
Before the interview, make sure you research The Pheasant Hotel thoroughly. Familiarise yourself with its history, recent renovations, and the local area. This will not only show your genuine interest but also help you discuss how you can enhance guest experiences based on your knowledge.
✨Showcase Your Leadership Style
As a potential General Manager, it's crucial to demonstrate your leadership approach. Prepare examples of how you've motivated teams in the past, tackled challenges, and driven sales. Highlight your ability to inspire others and maintain high operational standards while keeping the team engaged.
✨Understand Financials Like a Pro
Brush up on your financial knowledge, especially regarding P&Ls, sales, and labour budgeting. Be ready to discuss how you've successfully managed budgets in previous roles and how you plan to drive financial performance at The Pheasant Hotel.
✨Emphasise Guest Experience
The Coaching Inn Group values exceptional guest service, so be prepared to share your strategies for creating memorable experiences. Discuss how you would implement feedback from guests and motivate your team to exceed expectations, aligning with the company's mission of delivering 'Hospitality from the Heart.'