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- Tasks: Coordinate training programmes and ensure smooth delivery with excellent communication.
- Company: Join the UK's leading coach training provider with a supportive culture.
- Benefits: Competitive salary, hybrid working, 20 days holiday, and personal development opportunities.
- Why this job: Be at the heart of training operations and make a real impact on learners' journeys.
- Qualifications: Experience in administrative roles, strong customer service skills, and detail-oriented.
- Other info: Dynamic team environment with opportunities for growth and development.
The predicted salary is between 32000 - 35000 £ per year.
Location: Hybrid working: 4 days in our Chiswick office and 1 day from home
Salary: £32,000 - £35,000
Join The Coaching Academy as a Training Operations Coordinator. The Coaching Academy is the UK’s leading coach training provider, with over 100,000 people trained worldwide over the past 26 years. Founded in 1999 as the first UK-based coaching school, we have built a strong reputation for delivering world-class coach training and personal development programmes. We are a forward-thinking, fast-paced organisation led by an inspirational leadership team. Our culture is collaborative, supportive and people-focused. Everyone is encouraged to contribute ideas, take ownership of their work and develop their skills and career. You will be based in our modern Chiswick offices, just moments from the vibrant high street, working as part of a friendly and collaborative team.
About the Role
We are seeking a highly organised and detail-oriented Training Operations Coordinator to take operational ownership of our training programmes and course delivery. We deliver structured online training programmes, with some in-person sessions, and this role is focused on ensuring every training programme is set up accurately, delivered efficiently and supported with excellent communication and service. You will work closely with trainers, students and internal teams, building positive working relationships and providing a responsive, friendly and solutions-focused service. This role requires someone who enjoys structured, desk-based work, thrives on organisation and takes pride in creating smooth experiences for stakeholders and customers through strong processes and attention to detail. The position sits at the heart of our training operations, combining careful planning, strong coordination and consistent operational control with a warm, professional approach to stakeholder support.
Key Responsibilities
- Setting up all our online training events and workshops using our internal systems
- Sending joining instructions and course communications to students
- Coordinating schedules with trainers and the wider team
- Build strong, professional relationships with trainers and maintain clear, proactive communication
- Provide responsive, friendly and solution-focused customer service
- Supporting the smooth day-to-day delivery of our training programmes
- Managing student and delegate enquiries via email and telephone
- Maintaining accurate student and course records
- Providing administrative support to ensure a professional experience for prospects, students and our graduates
- Producing weekly and monthly operational reports to support planning and improvement
Experience
We are looking for someone who has:
- Experience working in a process-driven administrative, coordination or operations role
- Strong customer service experience, providing professional and friendly support to internal and external stakeholders
- Experience using Zoom or similar platform for scheduling and managing volume events/meetings
- Experience building trusted working relationships with trainers, colleagues or clients
- Strong systems experience, comfortable working across CRM platforms, scheduling tools or databases
- Experience managing detailed processes with a high level of accuracy
- Experience producing reports and using data to improve service delivery
- Clear and confident communication skills, both written and verbal
About You
This role will suit someone who is:
- Process-driven and detail-focused
- Highly organised and comfortable managing multiple concurrent programmes
- Warm, professional and relationship-oriented
- Proactive and solutions-focused
- Calm under pressure and deadline-driven
- Confident working with systems and structured workflows
- Comfortable working independently while contributing positively to a small team
- Ideally an interest in learning or personal development
Salary & Benefits
Salary: £32-35k
Full-time: 37.5 hours, Monday to Friday 9.00am to 5.30pm
Hybrid working: 4 days in our Chiswick office and 1 day from home
Holiday: 20 days holiday plus public holidays
Company pension scheme
Employee Assistance Programme
Access to TCA coaching and personal development training courses
At The Coaching Academy we are committed to fostering a diverse, inclusive, and equitable environment where everyone feels respected and empowered to contribute.
To Apply
If you feel you are a suitable candidate and would like to work for The Coaching Academy, please don’t hesitate to apply.
Training Operations Coordinator employer: The Coaching Academy
Contact Detail:
The Coaching Academy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training Operations Coordinator
✨Tip Number 1
Network like a pro! Reach out to current or former employees at The Coaching Academy on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing the company inside out. Familiarise yourself with their training programmes and values. This shows you're genuinely interested and ready to contribute to their mission.
✨Tip Number 3
Show off your organisational skills during the interview! Bring examples of how you've successfully managed projects or events in the past. This will demonstrate that you’re the detail-oriented person they need.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Training Operations Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in process-driven roles. We want to see how your skills align with the Training Operations Coordinator position, so don’t hold back on showcasing your relevant achievements!
Show Off Your Organisational Skills: Since this role is all about coordination and organisation, give us examples of how you've successfully managed multiple tasks or projects in the past. We love seeing candidates who can juggle responsibilities while keeping everything running smoothly!
Communicate Clearly: Your written communication skills are key for this role, so make sure your application is clear and professional. Use concise language and check for any typos or errors – we appreciate attention to detail just as much as you do!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team at The Coaching Academy!
How to prepare for a job interview at The Coaching Academy
✨Know the Company Inside Out
Before your interview, take some time to research The Coaching Academy. Understand their mission, values, and the specifics of their training programmes. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Organisational Skills
As a Training Operations Coordinator, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects. Highlight how your attention to detail contributed to smooth operations and positive outcomes.
✨Demonstrate Strong Communication
Since the role involves building relationships with trainers and students, practice articulating your thoughts clearly. Be ready to discuss how you've handled customer service situations in the past, focusing on your friendly and solution-oriented approach.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training processes, or future projects at The Coaching Academy. This shows that you're not just interested in the job, but also in how you can contribute to their success.