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- Tasks: Plan and manage exciting training events, ensuring a seamless experience for all participants.
- Company: Join The Coaching Academy, the UK's leading coach training provider with a supportive culture.
- Benefits: Competitive salary, flexible work arrangements, and opportunities for personal development.
- Why this job: Be part of a dynamic team that values your ideas and fosters career growth.
- Qualifications: Experience in event management and excellent communication skills are essential.
- Other info: Work in a vibrant Chiswick office with a friendly team and great career prospects.
The predicted salary is between 28000 - 35000 £ per year.
Location: 4 days in our Chiswick office and 1 day from home
Salary: £32,000 - £35,000 per annum
Join The Coaching Academy as an Events Manager. The Coaching Academy is the UK’s leading coach training provider, with over 100,000 people trained worldwide over the past 26 years. Founded in 1999 as the first UK-based coaching school, we have built a strong reputation for delivering world-class coach training and personal development programmes. We are a forward-thinking, fast-paced organisation led by an inspirational leadership team. Our culture is collaborative, supportive and people-focused. Everyone is encouraged to contribute ideas, take ownership of their work and develop their skills and career. You will be based in our modern Chiswick offices, just moments from the vibrant high street, working as part of a friendly and collaborative team.
About the Role: We are seeking an experienced and highly organised Events Manager to take full end-to-end ownership of our training courses and events programme, with a strong focus on delivering an excellent customer experience. This role plays a central part in the smooth delivery of our online and in-person training, ensuring every event runs seamlessly from initial setup through to completion. Our events are mainly online events, but we do have occasional in-person too. You will work closely with trainers, course coordinators, students and internal teams, building trusted relationships and providing a consistently high standard of customer service. This role suits someone who enjoys variety, is confident communicating with a wide range of people, and thrives in a busy environment where attention to detail, initiative and service quality are equally important. Alongside event delivery, you will contribute to continuous improvement across our processes and support the ongoing growth of our training offering.
Key Responsibilities:
- Plan, schedule and manage all training events from end-to-end, ensuring a smooth, professional and customer-focused experience throughout.
- Take end-to-end responsibility for event setup, delivery, communication and follow-up.
- Act as a key point of contact for trainers, students and internal stakeholders, providing responsive and supportive customer service.
- Build strong working relationships with trainers and maintain regular, clear communication.
- Deliver engaging online events using Zoom, including managing sessions, participants and overall event experience.
- Manage course and event-related enquiries by phone and email, handling queries professionally and efficiently.
- Prepare and maintain event documentation, attendance records and course materials.
- Produce weekly and monthly event reports and performance metrics to support planning, service quality and continuous improvement.
- Coordinate the development of course materials, updating where necessary liaising with internal and external stakeholders.
- Taking payments and assisting customers with online.
Events Manager in London employer: The Coaching Academy
Contact Detail:
The Coaching Academy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Events Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the events industry, attend relevant meetups, and connect with potential colleagues on LinkedIn. Building relationships can open doors that job applications alone can't.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your past events, including photos, feedback, and metrics. This visual evidence of your expertise can really impress hiring managers and set you apart from the competition.
✨Tip Number 3
Prepare for interviews by researching The Coaching Academy and understanding their values. Tailor your responses to highlight how your experience aligns with their mission and culture. We love seeing candidates who are genuinely interested!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to our exciting events programme.
We think you need these skills to ace Events Manager in London
Some tips for your application 🫡
Show Your Passion for Events: When writing your application, let us see your enthusiasm for event management shine through! Share specific examples of events you've managed and how you made them a success. We love to see candidates who are genuinely excited about creating memorable experiences.
Tailor Your CV and Cover Letter: Make sure your CV and cover letter are tailored to the Events Manager role. Highlight relevant experience and skills that match our job description. We want to know how your background aligns with what we’re looking for, so don’t be shy about showcasing your achievements!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences without unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re serious about joining our team at The Coaching Academy!
How to prepare for a job interview at The Coaching Academy
✨Know Your Events Inside Out
Before the interview, make sure you’re familiar with The Coaching Academy's events and training programmes. Research their past events and think about how you can contribute to their success. This will show your genuine interest and help you stand out.
✨Showcase Your Organisational Skills
As an Events Manager, organisation is key. Prepare examples of how you've successfully managed events in the past. Be ready to discuss your planning process, how you handle unexpected challenges, and how you ensure a smooth experience for participants.
✨Communicate Clearly and Confidently
Since this role involves liaising with trainers and students, practice clear and confident communication. During the interview, demonstrate your ability to articulate ideas and respond to questions thoughtfully. This will reflect your capability to build strong relationships.
✨Emphasise Customer Service Excellence
The Coaching Academy values a high standard of customer service. Prepare to discuss how you’ve gone above and beyond for clients in previous roles. Share specific examples that highlight your commitment to delivering an excellent customer experience.
