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- Tasks: Manage and deliver engaging training events, ensuring a top-notch customer experience.
- Company: Join the UK's leading coach training provider with a supportive and collaborative culture.
- Benefits: Competitive salary, hybrid working, 20 days holiday, and personal development opportunities.
- Why this job: Be part of a dynamic team making a real impact in coaching and personal development.
- Qualifications: Experience in event management and strong customer service skills required.
- Other info: Opportunity for career growth in a fast-paced, innovative environment.
The predicted salary is between 32000 - 35000 £ per year.
Location: 4 days in our Chiswick office and 1 day from home
Salary: £32,000 - £35,000 per annum
The Coaching Academy is the UK’s leading coach training provider, with over 100,000 people trained worldwide over the past 26 years. Founded in 1999 as the first UK-based coaching school, we have built a strong reputation for delivering world-class coach training and personal development programmes.
We are seeking an experienced and highly organised Events Manager to take full end-to-end ownership of our training courses and events programme, with a strong focus on delivering an excellent customer experience. This role plays a central part in the smooth delivery of our online and in-person training, ensuring every event runs seamlessly from initial setup through to completion.
You will work closely with trainers, course coordinators, students and internal teams, building trusted relationships and providing a consistently high standard of customer service. This role suits someone who enjoys variety, is confident communicating with a wide range of people, and thrives in a busy environment where attention to detail, initiative and service quality are equally important.
Alongside event delivery, you will contribute to continuous improvement across our processes and support the ongoing growth of our training offering.
Key Responsibilities
- Plan, schedule and manage all training events from end-to-end, ensuring a smooth, professional and customer-focused experience throughout
- Take end-to-end responsibility for event setup, delivery, communication and follow-up
- Act as a key point of contact for trainers, students and internal stakeholders, providing responsive and supportive customer service
- Build strong working relationships with trainers and maintain regular, clear communication
- Deliver engaging online events using Zoom, including managing sessions, participants and overall event experience
- Manage course and event-related enquiries by phone and email, handling queries professionally and efficiently
- Prepare and maintain event documentation, attendance records and course materials
- Produce weekly and monthly event reports and performance metrics to support planning, service quality and continuous improvement
- Coordinate the development of course materials, updating where necessary liaising with internal and external stakeholders
- Taking payments and assisting customers with online account enquiries
Experience
- Experience working in a role where you were organising and managing training courses or events end to end, from planning and setup through to delivery and completion, requiring a high level of organisation, customer service and administration
- Experience supporting and running online events or meetings using Zoom or a similar platform, with a focus on participant experience and smooth delivery
- Strong customer service experience, providing a professional, confident and positive service to both internal and external stakeholders
- Experience handling enquiries and communicating clearly with customers by phone and email
- Experience producing regular reports such as weekly or monthly summaries, using data to improve service and event delivery
- Experience working closely with trainers, facilitators or stakeholders and building trusted working relationships
- Ideally, experience working within a training, education, coaching or a professional services environment
About You
- Highly organised, proactive and comfortable managing multiple priorities
- Customer-focused, with a professional and friendly approach
- Confident communicating by phone, email and video
- Detail-focused, with strong written and verbal English skills
- Calm, professional and solutions-focused
- Able to work independently while contributing positively to a small team
- Interested in coaching or personal development
Salary & Benefits
- Salary: £32-35k
- Full-time: 37.5 hours, Monday to Friday 9.00am to 5.30pm
- Hybrid working: 4 days in our Chiswick office and 1 day from home
- Holiday: 20 days holiday plus public holidays
- Company pension scheme
- Employee Assistance Programme
- Access to TCA coaching and personal development training courses
At The Coaching Academy we are committed to fostering a diverse, inclusive, and equitable environment where everyone feels respected and empowered to contribute.
If you feel you are a suitable candidate and would like to work for The Coaching Academy, please do not hesitate to apply.
Events Manager employer: The Coaching Academy
Contact Detail:
The Coaching Academy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Events Manager
✨Tip Number 1
Network like a pro! Reach out to people in the coaching and events industry on LinkedIn or at local meetups. Building connections can lead to job opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! If you’ve organised events before, create a portfolio showcasing your best work. Include photos, feedback, and any metrics that highlight your success. This will make you stand out during interviews.
✨Tip Number 3
Prepare for interviews by researching The Coaching Academy and its events. Understand their mission and values, and think about how your experience aligns with their goals. This will help you answer questions confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at The Coaching Academy.
We think you need these skills to ace Events Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing events and training courses. We want to see how your skills align with our needs, so don’t hold back on showcasing your relevant achievements!
Show Off Your Customer Service Skills: Since this role is all about delivering a top-notch customer experience, be sure to include examples of how you've provided excellent service in previous roles. We love seeing candidates who can communicate effectively and build strong relationships!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the Events Manager role.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at The Coaching Academy!
How to prepare for a job interview at The Coaching Academy
✨Know Your Events Inside Out
Before the interview, make sure you thoroughly understand the types of events The Coaching Academy runs. Familiarise yourself with their training courses and think about how your experience aligns with their needs. This will help you demonstrate your passion for the role and show that you're ready to take ownership of their events.
✨Showcase Your Customer Service Skills
Since this role is all about delivering an excellent customer experience, be prepared to share specific examples of how you've provided outstanding service in previous roles. Think about times when you went above and beyond to ensure a smooth event or training session, and be ready to discuss these during the interview.
✨Prepare for Online Event Scenarios
Given that many events are online, brush up on your Zoom skills and be ready to discuss how you would manage participant engagement and technical issues. You might even want to suggest a few creative ideas for enhancing the online experience, which could really impress the interviewers.
✨Demonstrate Your Organisational Prowess
As an Events Manager, organisation is key. Be ready to talk about your methods for planning and managing multiple events simultaneously. Consider sharing tools or techniques you use to stay organised, as well as any metrics you've tracked to measure success in your past roles.
