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- Tasks: Plan and manage exciting training events, ensuring a top-notch experience for all participants.
- Company: Join the UK's leading coach training provider with a supportive and collaborative culture.
- Benefits: Competitive salary, modern office in Chiswick, and opportunities for personal development.
- Why this job: Be at the heart of impactful events and help shape the future of coaching.
- Qualifications: Experience in event management and excellent communication skills are essential.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
The predicted salary is between 28800 - 48000 ÂŁ per year.
Join The Coaching Academy as an Events Manager. The Coaching Academy is the UK’s leading coach training provider, with over 100,000 people trained worldwide over the past 26 years. Founded in 1999 as the first UK-based coaching school, we have built a strong reputation for delivering world‑class coach training and personal development programmes.
We are a forward‑thinking, fast‑paced organisation led by an inspirational leadership team. Our culture is collaborative, supportive and people‑focused. Everyone is encouraged to contribute ideas, take ownership of their work and develop their skills and career. You will be based in our modern Chiswick offices, just moments from the vibrant high street, working as part of a friendly and collaborative team.
About the Role: We are seeking an experienced and highly organised Events Manager to take full end‑to‑end ownership of our training courses and events programme, with a strong focus on delivering an excellent customer experience. This role plays a central part in the smooth management of our online and in‑person training, ensuring every event runs seamlessly from initial setup through to completion. Our events are mainly online events, but we do have occasional in‑person too.
You will work closely with trainers, course coordinators, students and internal teams, building trusted relationships and providing a consistently high standard of customer service. This role suits someone who enjoys variety, is confident communicating with a wide range of people, and thrives in a busy environment where attention to detail, initiative and service quality are equally important. Alongside event management, you will contribute to continuous improvement across our processes and support the ongoing growth of our training offering.
Key Responsibilities:- Plan, schedule and manage all training events from end‑to‑end, ensuring a smooth, professional and customer‑focused experience throughout.
- Take end‑to‑end responsibility for event setup, management, communication and follow‑up.
- Act as a key point of contact for trainers, students and internal stakeholders, providing responsive and supportive customer service.
- Build strong working relationships with trainers and maintain regular, clear communication.
- Manage engaging online events using Zoom, including managing sessions, participants and overall event experience.
- Manage course and event‑related enquiries by phone and email, handling queries professionally and efficiently.
- Prepare and maintain event documentation, attendance records and course materials.
- Produce weekly and monthly event reports and performance metrics to support planning, service quality and continuous improvement.
- Coordinate the development of course materials, updating where necessary liaising with internal and external stakeholders.
- Taking payments and assisting customers with online.
Event Manager employer: The Coaching Academy
Contact Detail:
The Coaching Academy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Event Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or informal chat, let your passion for event management shine through. We want to see how you can bring your unique flair to our team.
✨Tip Number 3
Prepare for the unexpected! Be ready to discuss how you've handled challenges in past events. We love candidates who can think on their feet and adapt to changing situations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in joining our awesome team at The Coaching Academy.
We think you need these skills to ace Event Manager
Some tips for your application 🫡
Show Your Passion for Events: When writing your application, let us see your enthusiasm for event management shine through! Share specific examples of events you've managed and how you made them a success. We love to see candidates who are genuinely excited about creating memorable experiences.
Tailor Your Application: Make sure to customise your CV and cover letter to match the job description. Highlight your relevant skills and experiences that align with our needs as an Events Manager. This shows us that you’ve done your homework and are serious about joining our team.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and fit for the role without wading through unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about The Coaching Academy and what we stand for.
How to prepare for a job interview at The Coaching Academy
✨Know Your Events Inside Out
Before the interview, make sure you’re familiar with The Coaching Academy's events and training programmes. Research their past events, understand their audience, and think about how you can enhance the customer experience. This will show your genuine interest and help you stand out.
✨Showcase Your Organisational Skills
As an Events Manager, organisation is key. Prepare examples from your past experiences where you successfully managed events from start to finish. Be ready to discuss how you handle unexpected challenges and ensure everything runs smoothly.
✨Communicate Like a Pro
Since this role involves liaising with trainers, students, and internal teams, practice clear and confident communication. During the interview, demonstrate your ability to build relationships and provide excellent customer service. Use specific examples to illustrate your points.
✨Emphasise Continuous Improvement
The Coaching Academy values growth and improvement. Be prepared to discuss how you’ve contributed to process enhancements in your previous roles. Share ideas on how you could bring continuous improvement to their events and training offerings.
