At a Glance
- Tasks: Lead the front-of-house team and ensure exceptional service at our iconic pub.
- Company: Cubitt House, a family of distinctive London pubs celebrating British hospitality.
- Benefits: Competitive pay, perks, staff meals, and clear career progression.
- Other info: Enjoy fun staff socials, training opportunities, and a supportive culture.
- Why this job: Join a passionate team and make memorable moments for our guests.
- Qualifications: Previous supervisory experience and strong leadership skills required.
The predicted salary is between 24000 - 36000 £ per year.
Cubitt House is a collection of eight distinctive London pubs celebrated for their seasonal British menus, impeccable hospitality, and timeless interiors. Inspired by master architect Thomas Cubitt, we honour London's heritage by creating vibrant spaces that feel both elegant and welcoming. Our pubs—including The Thomas Cubitt, The Alfred Tennyson, The Orange, The Princess Royal, and The Grazing Goat—blend British craftsmanship with a sense of community, partnering with the finest artisans and producers to deliver exceptional experiences.
We are more than a pub group—we are a family of passionate individuals dedicated to craft, creativity, and genuine service. At Cubitt House, we believe in celebrating people and places through thoughtful design, locally sourced food, and warm, memorable moments.
We're looking for a Floor Supervisor to join the team at The Coach Makers Arms, our much-loved pub. This iconic neighbourhood destination is known for its warm atmosphere, stylish interiors, and exceptional British dining.
As a Floor Supervisor, you'll play a key role in leading the front-of-house team, ensuring smooth and efficient service throughout the day. You'll lead by example, support the management team, and help deliver the high standards of hospitality that make Cubitt House special.
Key Responsibilities- Supervise daily front-of-house operations, ensuring smooth and efficient service.
- Lead by example, delivering warm and attentive hospitality to every guest.
- Support and motivate the team to maintain Cubitt House's high service standards.
- Assist with training, opening/closing procedures, and day-to-day organisation.
- Work closely with the management team to maximise guest satisfaction and team performance.
- Previous supervisory experience in a quality hospitality environment.
- Strong leadership skills and the ability to inspire and support a team.
- Excellent communication and organisational abilities.
- A hands-on approach and a genuine passion for delivering exceptional service.
At Cubitt House, our people are at the heart of everything we do. They bring our pubs to life, and we believe exceptional work deserves exceptional rewards. When you join our team, here's what you can look forward to:
- Competitive pay plus service charge. Advertised rate is inclusive of service charge.
- Perkbox – 30 points every month to spend however you like.
- Enhanced maternity and paternity leave.
- Wagestream, pension & cycle-to-work scheme.
- Employee of the Month recognition & reward programmes.
- Supplier trips, tastings, and external learning opportunities.
- Delicious staff meals while on shift.
- Monthly Bar Academy for cocktail mastery and premium drinks training.
- Quarterly staff socials, competitions, and a legendary Christmas party.
- Language development school to help you grow.
- Work anniversary reward – £100 per year up to 5 years, then £150 per year thereafter.
- A bottle of champagne on your birthday.
- 50% off food & drink across all Cubitt House pubs.
- Clear career progression within a respected, growing hospitality group.
- A supportive, passionate culture that values both skill and character.
Apply today and take the next step in your hospitality career with Cubitt House.
Supervisor in London employer: The Coach Makers Arms
Cubitt House is an exceptional employer that prioritises its people, offering a vibrant work culture where passion for hospitality and community shines. As a Floor Supervisor at The Coach Makers Arms, you'll enjoy competitive pay, generous benefits like enhanced parental leave, and opportunities for personal growth through training and development programmes. Join a family of dedicated individuals who celebrate creativity and craft, all while enjoying the perks of working in one of London's most beloved pub groups.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor in London
✨Tip Number 1
Get to know the pub scene! Visit Cubitt House pubs, chat with staff, and soak up the atmosphere. This will give you a feel for the culture and help you connect with the team during your interview.
✨Tip Number 2
Show off your leadership skills! Think of examples from your past experience where you’ve motivated a team or handled a tough situation. We love seeing how you can inspire others to deliver top-notch service.
✨Tip Number 3
Be ready to demonstrate your passion for hospitality! Share stories about memorable guest experiences you’ve created or been part of. It’s all about showing us that you genuinely care about making every moment special.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Cubitt House family!
We think you need these skills to ace Supervisor in London
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for hospitality shine through in your application. Share why you love working in this industry and what makes you excited about joining the Cubitt House family.
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Floor Supervisor role. Highlight any previous supervisory roles and your knack for delivering exceptional service, as we want to know how you can contribute to our team.
Craft a Personal Cover Letter:Don’t just send a generic cover letter! Take the time to personalise it for us at Cubitt House. Mention specific pubs or experiences that resonate with you, and explain how you can help maintain our high standards of hospitality.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to be part of our community!
How to prepare for a job interview at The Coach Makers Arms
✨Know Your Pubs
Before the interview, do your homework on Cubitt House and its pubs. Familiarise yourself with their menus, values, and what makes each location unique. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Leadership Skills
As a Floor Supervisor, you'll need to lead by example. Prepare examples from your previous experience where you've successfully motivated a team or handled a challenging situation. Highlight your ability to inspire others and maintain high service standards.
✨Emphasise Communication
Excellent communication is key in hospitality. Be ready to discuss how you ensure clear communication within your team and with guests. Share specific instances where your communication skills made a positive impact on service or guest satisfaction.
✨Demonstrate Your Passion for Service
Cubitt House values genuine service, so convey your passion for hospitality during the interview. Share stories that illustrate your commitment to providing exceptional experiences and how you go above and beyond for guests.
