At a Glance
- Tasks: Lead a vibrant team to deliver exceptional service and create memorable guest experiences.
- Company: Join Cubitt House, a collection of luxury pubs celebrating British heritage and hospitality.
- Benefits: Enjoy competitive pay, 50% off food & drink, and flexible shifts.
- Other info: Access to training opportunities, staff socials, and a supportive culture.
- Why this job: Be part of a passionate team in a dynamic environment with great career growth.
- Qualifications: Previous supervisory experience in hospitality and strong leadership skills required.
About Cubitt House
Cubitt House is a collection of eight distinctive luxury London pubs celebrated for their seasonal British menus, impeccable hospitality, and timeless interiors. Inspired by master architect Thomas Cubitt, we honour London’s heritage by creating vibrant spaces that feel both elegant and welcoming. Our pubs—including The Thomas Cubitt, The Alfred Tennyson, The Orange, The Princess Royal, and The Grazing Goat—blend British craftsmanship with a sense of community, partnering with the finest artisans and producers to deliver exceptional experiences. We are more than a pub group—we are a collection of passionate individuals dedicated to craft, creativity, and genuine hospitality. At Cubitt House, we believe in celebrating people and places through thoughtful design, locally sourced food, and warm, memorable moments.
The Role
We’re looking for a Supervisor to join the team at The Coach Makers Arms. As a Supervisor, you’ll support the management team in ensuring smooth daily operations, delivering outstanding service, and maintaining high standards across the pub. You’ll lead by example, motivating the team, and helping create a welcoming and efficient environment for both guests and colleagues.
Key Responsibilities
- Support the management team in overseeing daily front-of-house operations.
- Lead, motivate, and support team members to deliver excellent guest experiences.
- Ensure efficient service, smooth workflows, and adherence to operational standards.
- Assist with training, coaching, and developing team members.
- Monitor stock, rota planning, and service readiness to maintain quality and efficiency.
- Ensure compliance with health, safety, licensing, and hygiene standards.
- Handle guest queries, feedback, and any service issues promptly and professionally.
Skills & Experience
- Previous experience in a supervisory or senior front-of-house role in hospitality.
- Strong leadership and team management skills with the ability to motivate and develop staff.
- Excellent organizational, communication, and problem solving abilities.
- Friendly, approachable, and professional attitude.
- Hands-on, adaptable approach with focus on service excellence.
- Full eligibility to work in the UK.
On The House
- Competitive pay plus service charge. Advertised rate is inclusive of tronc.
- 50% off food & drink across all Cubitt House pubs.
- Perkbox – 30 points every month to spend however you like.
- Enhanced maternity and paternity leave.
- Nursery scheme vouchers.
- Access to fully funded apprenticeship opportunities for Levels 2-5, both front and back of house.
- Wagestream.
- Company pension.
- Cycle to Work Scheme.
- Flexible shift patterns.
- Length of service rewards.
- Employee of the Month recognition.
- Supplier trips, tastings, and external learning opportunities.
- Monthly Bar Academy for cocktail mastery and premium drinks training.
- Quarterly staff socials, competitions, and a legendary Christmas party.
- Free language development school to help you grow.
- A bottle of champagne on your birthday.
- A supportive, passionate culture that values both skill and character.
Apply today and take the next step in your hospitality career with Cubitt House.
Supervisor in City of Westminster employer: The Coach Makers Arms Pub Marylebone
Cubitt House is an exceptional employer that fosters a vibrant and supportive work culture, where every team member is valued for their contributions. With competitive pay, generous discounts, and numerous opportunities for professional growth through fully funded apprenticeships and training, employees can thrive in a dynamic environment that celebrates creativity and community. Located in the heart of London, working at The Coach Makers Arms offers a unique chance to be part of a passionate team dedicated to delivering outstanding hospitality experiences.
Contact Details:
The Coach Makers Arms Pub Marylebone Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Coach Makers Arms Pub Marylebone. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Coach Makers Arms Pub Marylebone
Don't be shy about reaching out to The Coach Makers Arms Pub Marylebone directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Supervisor in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Coach Makers Arms Pub Marylebone and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Coach Makers Arms Pub Marylebone
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
