Overview
In this role you support shaping how colleagues adopt Microsoft 365 and digital workplace tools to boost collaboration, productivity and innovation. You’ll work within the Colleague Enablement & Insights team in the Digital Workplace domain, partnering with cross-functional teams to drive adoption through change activities, communications and training. You’ll analyse usage data to identify improvement opportunities and influence technology initiatives with stakeholders across the business. This is a people-focused role with a clear impact on colleague experience and value from the tech stack.
Pay / Benefits
- annual bonus
- 28 days holiday (rising to 32)
- pension with up to 10% employer contributions
- onsite gym at Manchester HQ
- 30% discount on Co-op products
- Stream – early access to pay
Responsibilities
- Support the Release Manager to develop and deliver adoption strategies, communications, and engagement plans for Office 365 and related tools
- Create, publish, and coordinate clear communications about projects and changes for colleagues at all levels
- Design and deliver training, workshops, and guidance materials for Office 365, Power Platform and collaboration tools
- Provide ongoing user support and work with technical/operational teams to ensure solutions meet user needs
- Collaborate with Technical Operations to understand tech changes, identify risks and opportunities to improve adoption
- Manage and grow the Office 365 Champions Network and promote best practice
- Gather and analyse user feedback, engagement metrics, and performance data
- Use dashboards and insights to monitor adoption and inform delivery progress
Key requirements
- Strong experience with Office 365 applications and services
- Good understanding of change management
- Excellent written and verbal communication with ability to translate technical info
- Strong analytical skills to interpret user data and feedback
- Good presentation skills for training delivery
- Excellent relationship-building skills across the business up to senior level
- Ability to prioritise work in a fast-paced environment
- communication
- analytical thinking
- presentation skills
- Office 365
- Power Platform
- data-driven analysis
Office 365 Change and Adoption Analyst employer: The Co-Operative Group
Co-op Legal Services is an exceptional employer that prioritises the well-being of its employees and the communities it serves. With a strong focus on professional development, you will have access to coaching and training opportunities, alongside a competitive benefits package including private healthcare and a generous pension scheme. Our inclusive work culture fosters diversity and belonging, making it a rewarding place to build your career in Manchester, Stratford-Upon-Avon, Bristol, or Sheffield.
