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- Tasks: Lead a team in a fast-paced store, ensuring great service and community connection.
- Company: Join Co-op, a member-owned organisation focused on people and communities.
- Benefits: Enjoy a competitive pay, 30% discount, flexible pay access, and generous holiday.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Passion for people and leadership; retail experience is a plus but not essential.
- Other info: Full training provided with excellent career development opportunities.
The predicted salary is between 13 - 16 £ per hour.
Location: Bunny Lane Keyworth, Nottingham, NG12 5JT
Pay: £13.99 per hour
Contract: 24 hours per week + regular overtime, permanent contract, part time
Working pattern: 2pm-10pm, including weekends, to be discussed at interview
30% colleague member discount in store - see below for more benefits
You must be aged 18+ to authorise age-related sales.
As a Customer Team Leader, you’ll lead a small team in a fast-paced Co‑op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you’ll play a key role in making life easier for our customers.
Why this job matters:
You’ll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you’ll be a champion for Co‑op membership, helping to drive the growth of our unique business.
What you’ll do:
- Own the day‑to‑day running of the store by leading the team on your shift
- Motivate, coach, and support your team to deliver great service and efficient operations
- Work hands‑on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
- Support store performance through merchandising, stock accuracy, and HR processes
- Champion Co‑op through community engagement and membership growth
What you’ll bring:
- Passion for people and leadership
- The ability to work flexibly and lead by example
- Skills in retail, merchandising, or team management (experience not essential)
Why Co‑op?
At Co‑op, we’re owned by our members. And because we’re owned by you, we can do right by you. So, when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:
- Full training and career development resources
- 30% discount on Co‑op products in store
- Flexible access to your pay as you earn it
- Up to 10% pension contributions
- 36 days of holiday (pro‑rata)
Customer Team Leader in Mansfield employer: The Co-operative Group
Contact Detail:
The Co-operative Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Leader in Mansfield
✨Tip Number 1
Get to know the Co-op values and culture before your interview. This will help you connect with the team and show that you're genuinely interested in being part of their community-focused mission.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've motivated or supported a team, even if it was just in a casual setting. This will help you demonstrate your passion for people during the interview.
✨Tip Number 3
Be ready to discuss how you can contribute to the store's performance. Whether it's through merchandising or community engagement, have some ideas in mind that align with the Co-op's goals.
✨Tip Number 4
Apply directly through our website! It’s super easy and you won’t need a CV. Just complete the assessments on your mobile and you’re good to go. Let’s get you started on this exciting journey!
We think you need these skills to ace Customer Team Leader in Mansfield
Some tips for your application 🫡
Keep it Simple: When filling out your application, keep your answers straightforward and to the point. We want to see your personality shine through, so don’t overthink it!
Show Your Passion: Make sure to express your enthusiasm for the role of Customer Team Leader. We love candidates who are excited about leading a team and making a difference in the community.
Highlight Relevant Skills: Even if you don’t have direct experience, think about any skills or experiences that relate to retail or team management. We’re looking for potential leaders, so let us know what you can bring to the table!
Apply Through Our Website: For a smooth application process, make sure to apply directly through our website. It’s quick and easy, and you won’t need a CV – just complete our assessments!
How to prepare for a job interview at The Co-operative Group
✨Know the Co-op Values
Before your interview, take some time to familiarise yourself with the Co-op's values and mission. Understanding what the company stands for will help you align your answers with their ethos, showing that you're not just looking for any job, but that you genuinely want to be part of their community-focused movement.
✨Showcase Your Leadership Skills
As a Customer Team Leader, you'll need to motivate and support your team. Think of examples from your past experiences where you've successfully led a group or helped someone improve. Be ready to discuss how you can inspire others and create a positive work environment.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations on the shop floor, like dealing with a difficult customer or managing stock levels. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure.
✨Engage with Community Initiatives
Since community engagement is key for this role, think about how you can contribute to local charities or initiatives. Bring up any relevant experiences or ideas during your interview to demonstrate your commitment to making a difference in the community.
