At a Glance
- Tasks: Provide friendly service, support customers, and help keep the store running smoothly.
- Company: Join Co-op, a community-focused company with a long history of fairness.
- Benefits: Enjoy 31 days holiday, 30% store discount, and a pension scheme with up to 10% employer contributions.
- Other info: Flexible shifts, full training provided, and opportunities for personal development.
- Why this job: Be part of a supportive team making a real difference in your community.
- Qualifications: Great people skills and a genuine care for customer needs.
The predicted salary is between 25000 - 26000 £ per year.
Location: 86 Barnards Green Road, Great Malvern, WR14 3LY
Pay: £12.60 per hour
Contract: 16 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, and weekends, to be discussed at interview.
Role includes working in our in-store bakery. Full, paid training provided.
You must be aged 18 or over to apply for this role as it may involve either working before 6am or after 10pm, or some other business-related needs.
We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including:
- 31 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re‑stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market‑leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you’ll do:
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, working in our in‑store bakery and doing all you can to deliver a great shopping experience
- Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members
- Make sure the store is safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community – get involved in all kinds of activities and events!
This job would suit people who have:
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
Why Co-op?
- 30% discount on all Co-op products in store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Stream – a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle‑to‑work scheme
Building an inclusive workplace:
We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.
Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.
As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.
Customer Team Member in Malvern employer: The Co-Operative Group
The Co-operative Group is an excellent employer, offering a supportive work culture that prioritises community engagement and employee well-being. With flexible hours, comprehensive training, and generous benefits like a 30% discount on products and a pension scheme, employees can thrive both personally and professionally in the vibrant Nottingham store environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Team Member in Malvern
✨Tip Number 1
Get to know the Co-op values! When you’re chatting with us during the interview, show that you understand what we stand for. We love candidates who can connect our mission to their own experiences.
✨Tip Number 2
Practice your people skills! As a Customer Team Member, you’ll be interacting with customers all day. Try role-playing scenarios with friends or family to boost your confidence and show us your friendly side.
✨Tip Number 3
Be flexible! We’re looking for team members who can adapt to different shifts. Let us know during the interview that you’re open to working early mornings, afternoons, and weekends – it’ll make you stand out!
✨Tip Number 4
Apply through our website! It’s super easy and you don’t need a CV. Just hop on your mobile device and fill out the application. We can’t wait to see your enthusiasm for joining our team!
We think you need these skills to ace Customer Team Member in Malvern
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for working with customers and being part of a team.
Highlight Your Skills:Make sure to mention any relevant experience or skills that relate to customer service. Whether it’s your great people skills or your ability to solve problems, we want to know what makes you a perfect fit for our team!
Keep It Simple:Since you can apply using your mobile device and no CV is needed, keep your answers clear and concise. Focus on what matters most and make it easy for us to see why you’d be a great addition to our store.
Check Your Availability:Remember to think about your availability for varied shifts, including early mornings and weekends. Being flexible is key, so let us know when you can work to help us find the best fit for you!
How to prepare for a job interview at The Co-Operative Group
✨Know the Co-op Values
Before your interview, take some time to familiarise yourself with Co-op's values and mission. Understanding their commitment to community and customer service will help you align your answers with what they stand for.
✨Showcase Your People Skills
As a Customer Team Member, great people skills are essential. Prepare examples of how you've successfully interacted with customers or resolved conflicts in the past. This will demonstrate your ability to build positive relationships.
✨Be Ready for Shift Flexibility
Since the role involves varied shifts, be prepared to discuss your availability openly. Highlight your flexibility and willingness to work early mornings, afternoons, and weekends, as this is crucial for the position.
✨Emphasise Your Problem-Solving Skills
Co-op values a positive approach to change and problem-solving. Think of specific instances where you've tackled challenges effectively, whether in a previous job or in everyday situations, and be ready to share these during your interview.
