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- Tasks: Lead a team in a fast-paced Co-op store and deliver essential services.
- Company: Join the Co-op, a community-focused organisation that values its members.
- Benefits: Enjoy 30% discount, flexible pay access, and 36 days of holiday.
- Why this job: Take the next step in your career while making a real impact in your community.
- Qualifications: Passion for leadership and a willingness to learn; experience not essential.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
The predicted salary is between 13 - 16 £ per hour.
Location: 2 West Street, Isleham, CB7 5SB
Pay: £13.99 per hour
Contract: 16 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
30% colleague member discount in store - see below for more benefits
You must be aged 18+ to authorise age-related sales.
What you’ll do
Join us as a Customer Team Leader and take the next step toward managing your own store. As a Customer Team Leader, you’ll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you’ll play a key role in making life easier for our customers.
Key responsibilities
- Own the day-to-day running of the store by leading the team on your shift
- Motivate, coach, and support your team to deliver great service and efficient operations
- Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
- Support store performance through merchandising, stock accuracy, and HR processes
- Champion Co-op through community engagement and membership growth
What you’ll bring
- Passion for people and leadership
- The ability to work flexibly and lead by example
- Skills in retail, merchandising, or team management (experience not essential)
Why Co-op?
At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. When you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:
- Full training and career development resources
- 30% discount on Co-op products in store
- Flexible access to your pay as you earn it
- Up to 10% pension contributions
- 36 days of holiday (pro-rata, including bank holidays)
- 24/7 access to GP appointments, and colleague support programme
- Market-leading policies to help you through life’s big moments
A place you’ll belong. We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.
Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.
As part of the application process for this job, you’ll need to complete two online assessments. It will take 15-20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
Customer Team Leader in Isleham employer: The Co-operative Group
Contact Detail:
The Co-operative Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Leader in Isleham
✨Tip Number 1
Get to know the Co-op values and culture before your interview. We want to see that you’re not just a fit for the role, but also for our community-focused ethos. Show us how you can contribute to making life easier for our customers!
✨Tip Number 2
Practice your leadership skills! As a Customer Team Leader, you’ll be motivating and coaching your team. Think of examples from your past experiences where you’ve led a group or helped someone improve – we love to hear those stories!
✨Tip Number 3
Be ready to discuss how you handle challenges on the shop floor. Whether it’s dealing with a difficult customer or managing stock accuracy, we want to know how you keep things running smoothly. Prepare some scenarios to share!
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and you won’t need a CV. Just complete the assessments and show us what you’ve got. We’re excited to see your application come through!
We think you need these skills to ace Customer Team Leader in Isleham
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for people and leadership.
Read the Job Description: Make sure you understand what we’re looking for in a Customer Team Leader. Tailor your answers to highlight how your skills and experiences align with our needs. It’ll make a big difference!
Keep it Clear and Concise: While we love a good story, keep your responses focused and to the point. This helps us get a clear picture of your qualifications without wading through too much info.
Apply Through Our Website: We’ve made it super easy for you to apply directly from your mobile! Just head over to our website, complete the assessments, and you’re good to go—no CV needed!
How to prepare for a job interview at The Co-operative Group
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Team Leader involves. Familiarise yourself with the responsibilities like leading a team, supporting daily operations, and engaging with the community. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Customer Team Leader, you'll need to motivate and support your team. Think of examples from your past experiences where you've led a group or helped someone improve. Be ready to discuss how you can inspire others and create a positive work environment.
✨Demonstrate Flexibility and Adaptability
The job requires working varied shifts, so be prepared to discuss your availability and willingness to adapt. Share any experiences where you've successfully managed changing circumstances or worked under pressure, as this will highlight your ability to thrive in a fast-paced environment.
✨Engage with Co-op's Values
Co-op is all about community and putting people first. Research their values and think about how they resonate with you. During the interview, express your passion for community engagement and how you can contribute to Co-op's mission, making it clear that you align with their purpose-driven approach.
