Infrastructure Engineer

b Overview /b p In this role you will deliver reliable, secure and high-performing IT infrastructure services across Co-op’s wholesale network. You will be a senior escalation point for complex infrastructure and networking issues, working with colleagues to ensure critical services stay available. The role blends daily operations with projects to improve and modernize infrastructure, including servers, networks, cloud and security. You will join a hybrid, location-spanning team and participate in an on-call rota to support major incidents. /p b Responsibilities /b ul li Serve as a senior escalation point for complex infrastructure and networking issues /br Collaborate with the Service Desk to resolve incidents and problems /br Troubleshoot across server, network, cloud and security technologies /br Maintain and improve infrastructure services across offices, depots and sites /br Configure and support server, virtualization and networking environments /br Coordinate with third-party suppliers and technology partners /br Contribute to infrastructure projects and new technology implementations /br Support business continuity and disaster recovery activities, including backups and testing /br Participate in the 24/7 on-call rota and provide after-hours support /br Attend Scunthorpe site within 30 minutes when on call /li /ul b Key requirements /b ul li Experience supporting enterprise infrastructure across networking, server, cloud and end-user technologies /br Strong networking principles and troubleshooting ability /br Experience with virtualization and core Microsoft technologies /br Understanding of cybersecurity best practices and secure, resilient services /br Analytical, problem-solving mindset with structured investigation approach /br Excellent written and verbal communication with both technical and non-technical colleagues /br A flexible on-call availability and a full UK driving licence for site travel /li li desired soft skillsGu /li li desired technical skills /li li desired soft skills([ Analytical thinking , Collaborative communication , Adaptability , Problem-solving orientation ]) /li li desired technical skills([ Networking principles , Server administration , Virtualization , Cloud technologies , Microsoft technologies , Cybersecurity practices , Backup and disaster recovery ]) /li li major projects or initiatives mentioned([]) /li li organizational goals or themes : unknown , keywords or phrases to echo([ hybrid working , on-call , infrastructure improvements , security and resilience , cloud and virtualization ]) /li li benefits highlights([ annual bonus , 28 days holiday , pension with up to 10% employer contributions , discount on Co-op products , virtual healthcare , training and development ] /li li external tools([]) /li li tone and personality cues : collaborative and service-oriented , opportunities for connection([ on-call incident response , hybrid working and travel across sites , infrastructure modernization and cloud/virtualization projects ]) /li li ranked skills :{ top skill : Infrastructure and networking expertise , second skill : Problem solving and analytical approach , ranking rationale : The role centers on maintaining complex infrastructure and resolving critical incidents; and strong analytical/problem-solving skills are essential to investigate and implement improvements across servers, networks, and cloud environments. 9 ] /analysis json 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 /li /ul