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- Tasks: Deliver friendly service, support colleagues, and ensure a great shopping experience.
- Company: Join the Co-op team in a welcoming and inclusive environment.
- Benefits: Enjoy 31 days holiday, 30% store discount, and virtual healthcare services.
- Why this job: Make a positive impact in your community while gaining valuable experience.
- Qualifications: Great people skills and a genuine care for customers.
- Other info: Flexible shifts with full training and career progression opportunities.
Location: Lewisham Road, Slaithwaite, Huddersfield, HD7 5AL
Pay: £12.60 per hour
Contract: 12 hours per week + regular overtime, permanent, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
Full, paid training provided
You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.
We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including:
- 31 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
What you’ll do:
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
- Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members
- Make sure the store is safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community – get involved in all kinds of activities and events!
This job would suit people who have:
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
Why Co-op?
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Stream – a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Building an inclusive workplace:
We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.
Customer Team Member in Huddersfield employer: The Co-operative Group
Contact Detail:
The Co-operative Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member in Huddersfield
✨Tip Number 1
Get to know the Co-op values and culture! When you’re preparing for your interview, think about how your own values align with theirs. This will help you show that you’re not just a good fit for the role, but also for the team.
✨Tip Number 2
Practice your people skills! As a Customer Team Member, you’ll be interacting with customers all day. Try role-playing common customer scenarios with friends or family to boost your confidence and communication skills.
✨Tip Number 3
Be flexible and open-minded! The job requires working varied shifts, so during your interview, highlight your willingness to adapt to different schedules. This shows you’re ready to jump in wherever needed!
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and you won’t need a CV. Just follow the prompts and make sure to showcase your enthusiasm for the role and the Co-op community.
We think you need these skills to ace Customer Team Member in Huddersfield
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and teamwork.
Highlight Your Skills: Make sure to mention any relevant experience or skills that align with what we’re looking for. Whether it’s great people skills or a knack for problem-solving, we want to know how you can contribute to our team!
Keep It Simple: Since you can apply using your mobile device and no CV is needed, keep your answers clear and concise. Focus on what makes you a great fit for the Customer Team Member role without overcomplicating things.
Check Your Availability: We have varied shifts, so be ready to discuss your availability in the application. Let us know when you can work, especially if you’re flexible with early mornings or late evenings!
How to prepare for a job interview at The Co-operative Group
✨Know the Co-op Values
Before your interview, take some time to familiarise yourself with Co-op's values and mission. Understanding their commitment to community and customer service will help you align your answers with what they’re looking for.
✨Showcase Your People Skills
As a Customer Team Member, great people skills are essential. Prepare examples of how you've built positive relationships in previous roles or experiences. Think about times when you went above and beyond for a customer or colleague.
✨Be Ready for Shift Flexibility Questions
Since the role involves varied shifts, be prepared to discuss your availability. Highlight your flexibility and willingness to adapt to different working hours, including early mornings and late evenings.
✨Demonstrate Problem-Solving Abilities
Co-op values a positive approach to change and problem-solving. Think of specific instances where you successfully resolved an issue or adapted to a new situation. This will show that you can handle challenges effectively.
