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- Tasks: Provide friendly service, restock shelves, and support customers in a dynamic store environment.
- Company: Join Co-op, a community-focused retailer with over 175 years of experience.
- Benefits: Enjoy 31 days holiday, 30% store discount, and access to virtual healthcare services.
- Why this job: Be part of a supportive team that values your wellbeing and offers career growth opportunities.
- Qualifications: Must be 18+, with great people skills and a positive attitude towards change.
- Other info: Flexible shifts available; apply easily via mobile without a CV!
Location: Main Road, Ashford, TN25 6JA
Pay: £12.30 per hour
Contract: 15 hours per week + regular overtime, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
Full, paid training provided
You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.
We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including:
- 31 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you’ll do:
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, support with tasks on the post office counter, and doing all you can to deliver a great shopping experience
- Work together to make everyone’s day better – supporting your store colleagues to solve problems for customers and members
- Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community – get involved in all kinds of activities and events!
This job would suit people who have:
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
Why Co-op?
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Wagestream – a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Building an inclusive workplace:
We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.
As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.
Customer Team Member employer: The Co-operative Group
Contact Detail:
The Co-operative Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Showing that you understand and align with their mission can set you apart during the interview.
✨Tip Number 2
Be prepared to discuss your customer service experiences. Think of specific examples where you've gone above and beyond for a customer, as this role is all about providing great service.
✨Tip Number 3
Practice your flexibility in working hours. Since the role requires varied shifts, be ready to express your willingness to adapt to different schedules during the interview.
✨Tip Number 4
Engage with current Co-op employees if possible. Networking can provide insights into the company culture and expectations, which can help you tailor your responses in the interview.
We think you need these skills to ace Customer Team Member
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of a Customer Team Member. This will help you tailor your application to highlight relevant skills and experiences.
Highlight Customer Service Skills: Since the role focuses on providing great service, emphasise any previous experience in customer service or teamwork. Use specific examples to demonstrate your ability to build positive relationships with customers and colleagues.
Prepare for Online Assessments: Be ready to complete two online assessments as part of the application process. Practice similar tests if possible, as this will help you feel more comfortable and confident when completing them.
Show Flexibility: Mention your availability to work varied shifts, including early mornings, late evenings, and weekends. This shows that you are adaptable and willing to meet the needs of the store.
How to prepare for a job interview at The Co-operative Group
✨Show Your Customer Focus
As a Customer Team Member, your primary role is to provide excellent service. Be prepared to share examples of how you've gone above and beyond for customers in previous roles or situations.
✨Demonstrate Team Spirit
Co-op values teamwork highly. Think of instances where you've collaborated with others to solve problems or improve customer experiences, and be ready to discuss these during the interview.
✨Be Flexible and Adaptable
The job requires working varied shifts, so highlight your flexibility. Share experiences where you've successfully adapted to changing circumstances or schedules in past jobs.
✨Emphasise Community Involvement
Co-op is committed to supporting local communities. If you have any experience with community activities or events, mention them to show that you align with their values.
