Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide friendly service, support customers, and keep the store running smoothly.
- Company: Join Co-op, a community-focused company with a long history of fairness.
- Benefits: Enjoy 31 days holiday, 30% discount, and a pension scheme with up to 10% contributions.
- Why this job: Be part of a supportive team making a real difference in your community.
- Qualifications: Great people skills and a positive attitude towards change and problem-solving.
- Other info: Flexible shifts, full training provided, and opportunities for personal development.
Overview
Customer Team Member
Location: Jewellers Wynd, 38 High St, Jedburgh, TD8 6DQ
Pay: £12.60 per hour
Contract: 16 hours per week + regular overtime, permanent, part time
Working pattern: varied shifts including, afternoons, late evenings (store closing) and weekends, to be discussed at interview
Full, paid training provided
You can apply for this role using your mobile device (no CV needed!)
We’re looking for Customer Team Members to join our team at Co-op.
When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you\’ll do
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
- Work together to make everyone\’s day better – supporting your store colleagues to solve problems for customers and members
- Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community – get involved in all kinds of activities and events!
This job would suit people who have
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
Why Co-op?
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Wagestream– a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Building an inclusive workplace
We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We\’re also part of the Disability Confident scheme, meaning we\’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We\’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.
You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.
As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
#J-18808-Ljbffr
Customer Team Member employer: The Co-operative Group
Contact Detail:
The Co-operative Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member
✨Tip Number 1
Get to know the Co-op values! When you’re chatting with the team during your interview, show that you understand what makes Co-op special. It’s all about community and fairness, so sprinkle in some examples of how you’ve contributed to your own community.
✨Tip Number 2
Practice your people skills! As a Customer Team Member, you’ll be interacting with customers all day. Try role-playing with a friend or family member to get comfortable with common customer scenarios. The more relaxed you are, the better you’ll shine in the interview!
✨Tip Number 3
Flexibility is key! Be ready to discuss your availability for varied shifts. Co-op loves a team player, so highlight your willingness to adapt and take on different roles within the store. It shows you’re committed to making everyone’s day better!
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and you won’t need a CV. Just follow the prompts and make sure to complete those online assessments. We’re excited to see your application come through!
We think you need these skills to ace Customer Team Member
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and teamwork.
Highlight Your Skills: Make sure to mention any relevant experience or skills that relate to being a Customer Team Member. Whether it’s great people skills or a knack for problem-solving, we want to know what makes you a perfect fit!
Keep It Simple: Since you can apply using your mobile device without needing a CV, keep your answers clear and concise. Focus on what matters most and make it easy for us to see why you’d be a great addition to our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way to get your application in front of us, and we can’t wait to hear from you. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at The Co-operative Group
✨Know the Co-op Values
Before your interview, take some time to understand the core values of Co-op. They focus on fairness and community, so think about how you can demonstrate your commitment to these principles through your past experiences.
✨Showcase Your People Skills
As a Customer Team Member, you'll be interacting with customers and colleagues regularly. Prepare examples of how you've built positive relationships in previous roles or situations, highlighting your ability to provide friendly and thoughtful service.
✨Be Ready for Flexibility
The role requires flexibility with varied shifts, including evenings and weekends. Be prepared to discuss your availability and willingness to adapt to different working hours, as this will show your commitment to the team.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and how you handle change. Think of specific scenarios where you've successfully resolved issues or adapted to new situations, as this will demonstrate your positive approach to challenges.
