At a Glance
- Tasks: Provide friendly service, restock shelves, and support your team in a dynamic store environment.
- Company: Join Co-op, a community-focused retailer with over 175 years of experience.
- Benefits: Enjoy 31 days holiday, 30% store discount, and access to virtual healthcare services.
- Other info: Flexible shifts available, with full training provided and no CV needed to apply.
- Why this job: Be part of a supportive team that values your wellbeing and offers career progression.
- Qualifications: Great people skills and a positive attitude towards change are essential.
Customer Team Member
Location: 131 Beaumont Road St Judes, Plymouth, PL4 9EG
Pay: £13.04 per hour
Contract: 12 hours per week + regular overtime, 3 month temporary contract, part time
Working pattern: A mix of opening, closing, and mid‑day shifts, with flexibility across the week including at least 2 evening shifts and 1 weekend shift. Either: Friday after 6pm, any shift on Saturday, or Sunday. We’re happy to discuss your availability further at interview. Role will include working in our in‑store bakery.
Full, paid training provided.
When you join Co‑op, you’ll get amazing benefits: 31 days holiday, a pension with up to 10% Co‑op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co‑op products in our stores.
What you’ll do
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co‑op products and Membership, working in our in‑store bakery and doing all you can to deliver a great shopping experience.
- Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members.
- Make sure the store is safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be.
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together.
- Support your local community – get involved in all kinds of activities and events.
This job would suit people who have
- A genuine care for the needs of customers and members.
- Great people skills, with the ability to build positive relationships with customers and colleagues.
- A positive approach to change and problem solving.
- The flexibility to work a range of different shifts.
Why Co‑op?
- 30% discount on all Co‑op products in store plus 10% discount on all other brands.
- A pension scheme with up to 10% employer contributions.
- Stream – a money management app that gives you access to a percentage of your pay as you earn it.
- 31 days of holiday (including bank holidays, pro rata for part‑time colleagues).
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
- 24/7 employee assistance service.
- Full, paid training and dedicated support for your personal development and career progression.
- Rotas shared three weeks in advance and accessible on your phone.
- Cycle‑to‑work scheme.
Building an inclusive workplace
We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.
We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.
Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.
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Customer Team Member in Plymouth employer: The Co-Operative Group
The Co-operative Group is an excellent employer, offering a supportive work culture that prioritises community engagement and employee well-being. With flexible hours, comprehensive training, and generous benefits like a 30% discount on products and a pension scheme, employees can thrive both personally and professionally in the vibrant Nottingham store environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Team Member in Plymouth
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Showing that you understand and align with their mission to support local communities can set you apart during the interview.
✨Tip Number 2
Prepare to discuss your customer service experiences. Think of specific examples where you've gone above and beyond for customers, as this role heavily focuses on providing excellent service.
✨Tip Number 3
Be ready to demonstrate your flexibility in working hours. Since the role requires varied shifts, showing that you're adaptable and willing to work different times will be a big plus.
✨Tip Number 4
Engage with current Co-op employees if possible. Networking can provide insights into the company culture and expectations, which can help you tailor your responses during the interview.
We think you need these skills to ace Customer Team Member in Plymouth
Some tips for your application 🫡
Understand the Role:Read through the job description carefully to understand the responsibilities and skills required for the Customer Team Member position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Your People Skills:Since this role involves interacting with customers and colleagues, emphasise your people skills in your application. Provide examples of how you've successfully built relationships or resolved issues in previous roles.
Highlight Flexibility:Mention your availability and willingness to work varied shifts, including early mornings, late evenings, and weekends. This shows that you are adaptable and ready to meet the needs of the store.
Complete Online Assessments:Prepare for the two online assessments required as part of the application process. Make sure to allocate around 20 minutes to complete them, as they are crucial for moving forward in the recruitment process.
How to prepare for a job interview at The Co-Operative Group
✨Show Your Customer Focus
As a Customer Team Member, your primary role is to provide excellent service. Be prepared to share examples of how you've gone above and beyond for customers in previous roles or situations. This will demonstrate your genuine care for customer needs.
✨Emphasise Teamwork
Co-op values collaboration among colleagues. During the interview, highlight your ability to work well in a team. Share experiences where you supported your teammates or contributed to a positive work environment.
✨Be Ready for Shift Flexibility
The role requires working varied shifts, including early mornings and late evenings. Be honest about your availability and express your willingness to adapt to different schedules, as this shows your commitment to the job.
✨Demonstrate Problem-Solving Skills
Co-op looks for individuals who can tackle challenges effectively. Prepare to discuss specific instances where you've successfully resolved issues, whether related to customers or operational tasks, showcasing your proactive approach.
