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For Companies At a Glance
- Tasks: Lead a friendly team, provide excellent customer service, and manage store operations.
- Company: Join Co-op, a community-focused retailer with over 175 years of experience.
- Benefits: Enjoy 36 days holiday, 30% store discount, and a pension with up to 10% employer contribution.
- Why this job: Grow your leadership skills in an inclusive environment while making a positive impact in your community.
- Qualifications: Must be 18+, with great people skills and a desire to learn and develop.
- Other info: Flexible shifts, full training provided, and a commitment to diversity and inclusion.
Overview
Customer Team Leader
Location: Marine Avenue, Whitley Bay, NE26 1LY
Pay: £13.99 per hour
Contract: 20 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (6am store opening), afternoons, late evenings (10pm store closing) and weekends, to be discussed at interview
30% colleague member discount in store – see below for more benefits
Apply easily from your mobile by completing our assessments – no CV needed!
You must be aged 18+ to authorise age-related sales
What you’ll do
- Own the day-to-day running of the store by leading the team on your shift
- Motivate, coach, and support your team to deliver great service and efficient operations
- Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
- Support store performance through merchandising, stock accuracy, and HR processes
- Champion Co-op through community engagement and membership growth
What you’ll bring
- Passion for people and leadership
- The ability to work flexibly and lead by example
- Skills in retail, merchandising, or team management (experience not essential)
Why Co-op?
At Co-op, we\\\’re owned by our members. And because we\\\’re owned by you, we can do right by you. So, when you join us, you\\\’re not just taking a job, you\\\’re joining a movement. We\\\’re an organisation that puts people and communities first, and we\\\’re powered by purpose. We want this to be a place where you can thrive, so you\\\’ll also receive:
- Full training and career development resources
- 30% discount on Co-op products in store
- Flexible access to your pay as you earn it
- Up to 10% pension contributions
- 36 days of holiday (pro-rata, including bank holidays)
- 24/7 access to GP appointments, and colleague support programme
- Market-leading policies to help you through life\’s big moments
A place you\\\’ll belong
We’re building diverse and inclusive teams that reflect the communities we serve.
We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.
We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.
Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion
As part of the application process for this job, you’ll need to complete two online assessments. It will take 15- 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
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Customer Team Leader employer: The Co-operative Group
Contact Detail:
The Co-operative Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Leader
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Understanding their commitment to fairness and community support will help you align your answers during the interview, showcasing that you're a good fit for their culture.
✨Tip Number 2
Prepare to discuss your leadership style and experiences. Think of specific examples where you've successfully led a team or handled challenging situations, as this role requires strong people skills and the ability to motivate others.
✨Tip Number 3
Be ready to demonstrate your problem-solving abilities. Consider scenarios where you've had to think on your feet or resolve conflicts, as these skills are crucial for a Customer Team Leader.
✨Tip Number 4
Show your enthusiasm for customer service. Prepare to share why you enjoy helping customers and how you would create a welcoming environment in the store, as this is a key aspect of the role.
We think you need these skills to ace Customer Team Leader
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of a Customer Team Leader. Highlight key skills such as leadership, customer service, and problem-solving that you possess.
Tailor Your Responses: When completing the online application, ensure your answers reflect your experience and skills relevant to the role. Use specific examples to demonstrate how you've successfully led teams or provided excellent customer service in the past.
Prepare for Assessments: Be ready to complete the two online assessments as part of the application process. Practice common assessment types, such as situational judgement tests, to improve your performance and showcase your suitability for the role.
Show Enthusiasm: In your application, express your genuine interest in working for Co-op and your commitment to their values of community and inclusivity. This will help you stand out as a candidate who aligns with their mission.
How to prepare for a job interview at The Co-operative Group
✨Show Your Customer Focus
As a Customer Team Leader, demonstrating your genuine care for customers is crucial. Be prepared to share examples of how you've provided excellent customer service in the past and how you would handle challenging situations.
✨Highlight Leadership Skills
Discuss your experience in leading or supporting a team. Share specific instances where you've coached or trained others, as this role requires fostering an inclusive culture and developing your team's capabilities.
✨Demonstrate Flexibility
Since the role involves varied shifts, it's important to express your willingness to work different hours, including early mornings and late evenings. Mention any previous experience you have with flexible working hours.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving and organisational skills. Think of scenarios where you've successfully managed stock accuracy or handled operational challenges, and be ready to discuss these in detail.
