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- Tasks: Lead a friendly team, provide excellent customer service, and manage store operations.
- Company: Join Co-op, a community-focused retailer with over 175 years of experience.
- Benefits: Enjoy 36 days holiday, 30% discount, and a pension with up to 10% employer contributions.
- Why this job: Grow your leadership skills in an inclusive environment while making a positive community impact.
- Qualifications: Must be 18+, with strong people skills and a desire to learn and develop.
- Other info: Flexible shifts, full training provided, and a commitment to diversity and inclusion.
- Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
- Develop your team\’s capabilities through coaching and training, fostering an inclusive culture where everyone\’s voice is valued and respected
- Make sure that the store remains safe, legal, and fully operational
- Manage diligence checks and stock accuracy to make shopping a great experience for our customers
- Support your store manager by deputising when they’re not working and delivering a variety of HR processes
- Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
- Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan
- A genuine care for the needs of customers and members
- The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
- Great people skills, with the ability to build positive relationships with customers and colleagues
- Strong organisational and problem-solving skills
- A desire to learn, grow and develop your leadership skills
- The flexibility to work a range of different shifts
- Full, paid training and dedicated support for your personal development and career progression
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Wagestream– a money management app giving you access to a percentage of your pay as you earn it
- 36 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
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Customer Team Leader employer: The Co-operative Group
Contact Detail:
The Co-operative Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Leader
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Understanding their commitment to fairness and community support will help you align your answers during the interview, showcasing that you're a good fit for their culture.
✨Tip Number 2
Prepare examples of how you've successfully led a team or provided excellent customer service in previous roles. Being able to share specific instances will demonstrate your leadership skills and ability to handle challenging situations.
✨Tip Number 3
Be ready to discuss your flexibility regarding shift patterns. Since the role requires varied shifts, showing that you're adaptable and willing to work different hours will make you a more attractive candidate.
✨Tip Number 4
Engage with the local community before your interview. If you can mention any recent Co-op events or initiatives you've participated in, it will show your genuine interest in the company and its mission.
We think you need these skills to ace Customer Team Leader
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of a Customer Team Leader. This will help you tailor your application to highlight relevant skills and experiences.
Highlight Relevant Experience: In your application, focus on any previous experience in customer service or team leadership roles. Use specific examples to demonstrate how you've successfully managed teams or provided excellent customer service.
Showcase Your Skills: Emphasise your people skills, organisational abilities, and problem-solving capabilities. Mention any training or coaching experience you have, as these are key aspects of the role.
Complete Online Assessments: Prepare for the two online assessments required as part of the application process. Allocate around 20 minutes to complete them, ensuring you approach them thoughtfully to showcase your suitability for the role.
How to prepare for a job interview at The Co-operative Group
✨Show Your Customer Focus
As a Customer Team Leader, your ability to provide friendly and thoughtful service is crucial. Be prepared to share examples of how you've gone above and beyond for customers in previous roles, demonstrating your genuine care for their needs.
✨Demonstrate Leadership Skills
Highlight your experience in coaching and supporting team members. Discuss specific instances where you've led a team or taken initiative, as this role requires balancing leadership with hands-on support on the shop floor.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving and organisational skills. Think of scenarios where you've successfully managed challenges, such as handling difficult customer situations or ensuring store operations run smoothly.
✨Emphasise Community Engagement
Co-op values community involvement, so be ready to discuss how you've built relationships within your local community or contributed to community initiatives. This shows your alignment with the company's values and mission.
