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For Companies At a Glance
- Tasks: Lead a friendly team, deliver great customer service, and manage store operations.
- Company: Join Co-op, a community-focused retailer with over 175 years of experience.
- Benefits: Enjoy 36 days holiday, 30% discount, and access to virtual healthcare services.
- Why this job: Grow your career with full training and support in an inclusive environment.
- Qualifications: Must be 18+, with strong people skills and a desire to develop leadership abilities.
- Other info: Flexible shifts and a commitment to diversity and inclusion in the workplace.
Overview
Customer Team Leader
Location: 197 – 201 Wilton Road, Salisbury, SP2 7JY
Pay: £13.99 per hour
Contract: 12-24 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (6am store opening), afternoons, late evenings (10pm store closing) and weekends, to be discussed at interview
30% colleague member discount in store – see below for more benefits
Apply easily from your mobile by completing our assessments – no CV needed!
You must be aged 18+ to authorise age-related sales
Join us as a Customer Team Leader and take the next step toward managing your own store. As a Customer Team Leader, you’ll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you\\\’ll play a key role in making life easier for our customers.
What you’ll do
- Own the day-to-day running of the store by leading the team on your shift
- Motivate, coach, and support your team to deliver great service and efficient operations
- Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
- Support store performance through merchandising, stock accuracy, and HR processes
- Champion Co-op through community engagement and membership growth
What you\\\’ll bring
- Passion for people and leadership
- The ability to work flexibly and lead by example
- Skills in retail, merchandising, or team management (experience not essential)
Why Co-op?
At Co-op, we\\\’re owned by our members. And because we\\\’re owned by you, we can do right by you. So, when you join us, you\\\’re not just taking a job, you\\\’re joining a movement. We\\\’re an organisation that puts people and communities first, and we\\\’re powered by purpose. We want this to be a place where you can thrive, so you\\\’ll also receive:
- Full training and career development resources
- 30% discount on Co-op products in store
- Flexible access to your pay as you earn it
- Up to 10% pension contributions
- 36 days of holiday (pro-rata, including bank holidays)
- 24/7 access to GP appointments, and colleague support programme
- Market-leading policies to help you though life\\\’s big moments
A place you\\\’ll belong
We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.
We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.
Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion
As part of the application process for this job, you’ll need to complete two online assessments. It will take 15- 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
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Customer Team Leader employer: The Co-operative Group
Contact Detail:
The Co-operative Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Leader
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Understanding their commitment to fairness and community support will help you align your answers during the interview, showcasing that you're a good fit for their culture.
✨Tip Number 2
Prepare examples of how you've successfully led a team or provided excellent customer service in previous roles. Highlighting your leadership skills and ability to handle challenging situations will demonstrate your readiness for the Customer Team Leader position.
✨Tip Number 3
Be ready to discuss your flexibility regarding shift patterns. Since the role requires varied shifts, showing that you're adaptable and willing to work early mornings, late evenings, and weekends will make you a more attractive candidate.
✨Tip Number 4
Engage with the local community before your interview. Being able to talk about your involvement or understanding of local issues can set you apart, as Co-op values candidates who are connected to the communities they serve.
We think you need these skills to ace Customer Team Leader
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Team Leader at Co-op. Familiarise yourself with the job description and think about how your skills and experiences align with what they are looking for.
Highlight Relevant Experience: Even though no CV is needed, you should still highlight any relevant experience in your application. Mention any previous roles where you demonstrated leadership, customer service, or teamwork skills, as these are crucial for this position.
Show Your Personality: Co-op values friendly and thoughtful service. Use your application to convey your personality and genuine care for customers. Share examples of how you've provided excellent service or resolved challenging situations in the past.
Prepare for Online Assessments: As part of the application process, you'll need to complete two online assessments. Take some time to prepare for these tests, ensuring you understand the types of questions that may be asked and practice if necessary.
How to prepare for a job interview at The Co-operative Group
✨Show Your Customer Service Skills
As a Customer Team Leader, you'll need to demonstrate your ability to provide friendly and thoughtful service. Prepare examples of how you've successfully handled customer interactions in the past, especially challenging situations.
✨Highlight Leadership Experience
Discuss any previous experience you have in leading or coaching a team. Be ready to share specific instances where you helped develop your team's capabilities or fostered an inclusive culture.
✨Demonstrate Problem-Solving Abilities
The role requires strong organisational and problem-solving skills. Think of examples where you've effectively managed stock accuracy or resolved issues that arose during your work.
✨Express Your Flexibility
Since the job involves varied shifts, it's important to convey your flexibility. Be honest about your availability and willingness to work different hours, including early mornings and late evenings.
