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- Tasks: Lead a friendly team, deliver great customer service, and manage store operations.
- Company: Join Co-op, a community-focused company with a rich history.
- Benefits: Enjoy 36 days holiday, 30% discount, and a pension scheme with up to 10% contributions.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Great people skills, organisational abilities, and a desire to learn.
- Other info: Flexible shifts, full training provided, and a supportive work environment.
Customer Team Leader
Location: Wolseley Close Ford, Plymouth, PL2 3BY
Pay: £13.99 per hour
Contract: 20 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
30% colleague member discount in store – see below for more benefits
Apply easily from your mobile by completing our assessments – no CV needed!
You must be aged 18+ to authorise age‑related sales.
Join us as a Customer Team Leader and take the next step toward managing your own store.
As a Customer Team Leader, you’ll lead a small team in a fast‑paced Co‑op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you’ll play a key role in making life easier for our customers.
Why this job matters
You’ll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you’ll be a champion for Co‑op membership, helping to drive the growth of our unique business.
What you’ll do
- Own the day‑to‑day running of the store by leading the team on your shift
- Motivate, coach, and support your team to deliver great service and efficient operations
- Work hands‑on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
- Support store performance through merchandising, stock accuracy, and HR processes
- Champion Co‑op through community engagement and membership growth
What you\’ll bring
- Passion for people and leadership
- The ability to work flexibly and lead by example
- Skills in retail, merchandising, or team management (experience not essential)
Why Co‑op?
- Full training and career development resources
- 30% discount on Co‑op products in store
- Flexible access to you pay as you earn it
- Up to 10% pension contributions
- 36 days of holiday (pro‑rata, including bank holidays)
- 24/7 access to GP appointments, and colleague support programme
- Market‑leading policies to help you through life\’s big moments
A place you\’ll belong
We’re building diverse and inclusive teams that reflect the communities we serve.
We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.
We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.
Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion
As part of the application process for this job, you’ll need to complete two online assessments. It will take 15–20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
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Customer Team Leader employer: The Co-operative Group
Contact Detail:
The Co-operative Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Leader
✨Tip Number 1
Get to know the Co-op values and culture before your interview. This way, you can show how you align with their mission of making things fairer for members and communities. It’ll help you stand out as someone who truly gets what they’re about!
✨Tip Number 2
Practice your people skills! As a Customer Team Leader, you'll need to build positive relationships with both customers and colleagues. Think of examples from your past experiences where you’ve successfully led a team or resolved a customer issue.
✨Tip Number 3
Be ready to discuss your flexibility with shifts during the interview. Co-op values adaptability, so showing that you’re open to varied hours will demonstrate your commitment to the role and the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and you won’t even need a CV. Plus, it shows you’re tech-savvy and ready to embrace the modern way of applying for jobs.
We think you need these skills to ace Customer Team Leader
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and your passion for customer service.
Highlight Your Skills: Make sure to mention any relevant experience or skills that align with the Customer Team Leader role. Whether it’s your people skills or your knack for problem-solving, we want to know what makes you a great fit!
Keep It Clear and Concise: While we love a good story, keep your application straightforward. Use clear language and get to the point quickly. This helps us understand your qualifications without sifting through too much info.
Apply Through Our Website: Don’t forget to apply through our website! It’s super easy and you won’t need a CV. Just follow the prompts and you’ll be on your way to joining our fantastic team at Co-op.
How to prepare for a job interview at The Co-operative Group
✨Know the Co-op Values
Before your interview, take some time to familiarise yourself with Co-op's values and mission. Understanding their commitment to fairness and community will help you align your answers with what they stand for, showing that you're a great fit for the team.
✨Showcase Your People Skills
As a Customer Team Leader, you'll need to demonstrate strong people skills. Prepare examples of how you've built positive relationships in previous roles, whether with customers or colleagues. This will highlight your ability to lead and support your team effectively.
✨Be Ready for Situational Questions
Expect questions about how you'd handle specific situations, like managing a difficult customer or coaching a team member. Think of scenarios from your past experiences where you successfully navigated challenges, and be ready to share those stories.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
