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- Tasks: Lead a team in a fast-paced Co-op store, delivering essential services to the community.
- Company: Join Co-op, a member-owned organisation that prioritises people and communities.
- Benefits: Enjoy 30% discount, flexible pay access, and up to 10% pension contributions.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Passion for people and leadership; retail experience is a plus but not essential.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
The predicted salary is between 1090 - 1450 £ per month.
Location: 8A-8B Heol Y Deri Rhiwbina, Cardiff, CF14 6HF
Pay: £13.99 per hour
Contract: 16 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
30% colleague member discount in store - see below for more benefits
You must be aged 18+ to authorise age-related sales.
Join us as a Customer Team Leader and take the next step toward managing your own store. As a Customer Team Leader, you’ll lead a small team in a fast-paced Co‑op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you'll play a key role in making life easier for our customers.
Why this job matters
You’ll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you’ll be a champion for Co‑op membership, helping to drive the growth of our unique business.
What you’ll do
- Own the day‑to‑day running of the store by leading the team on your shift
- Motivate, coach, and support your team to deliver great service and efficient operations
- Work hands‑on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
- Support store performance through merchandising, stock accuracy, and HR processes
- Champion Co‑op through community engagement and membership growth
What you’ll bring
- Passion for people and leadership
- The ability to work flexibly and lead by example
- Skills in retail, merchandising, or team management (experience not essential)
Why Co‑op?
At Co‑op, we’re owned by our members. And because we’re owned by you, we can do right by you. So, when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:
- Full training and career development resources
- 30% discount on Co‑op products in store
- Flexible access to you pay as you earn it
- Up to 10% pension contributions
- 36 days of holiday (pro‑rata, including bank holidays)
- 24/7 access to GP appointments, and colleague support programme
- Market‑leading policies to help you through life’s big moments
A place you’ll belong
We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.
Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.
As part of the application process for this job, you’ll need to complete two online assessments. It will take 15-20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
Customer Team Leader in Cardiff employer: The Co-operative Group
Contact Detail:
The Co-operative Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Leader in Cardiff
✨Tip Number 1
Get to know the Co-op values and culture before your interview. This way, you can show how your passion for people and leadership aligns with what they stand for. It’ll help you connect better with the interviewers!
✨Tip Number 2
Practice your responses to common interview questions, especially those related to team management and customer service. We want you to feel confident and ready to showcase your skills in a real-life scenario.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewers! Asking about team dynamics or community engagement shows your genuine interest in the role and helps you understand if it’s the right fit for you.
✨Tip Number 4
Apply through our website for a smooth process! You won’t need a CV, just complete the assessments on your mobile. It’s quick and easy, so why not give it a go?
We think you need these skills to ace Customer Team Leader in Cardiff
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for people and leadership.
Read the Job Description: Make sure you understand what we’re looking for in a Customer Team Leader. Tailor your answers to highlight how your skills and experiences align with the role. It’ll make a big difference!
Take Your Time with Assessments: The online assessments are your chance to showcase your abilities. Don’t rush through them; take your time to think about your responses and give us your best shot!
Apply Through Our Website: We’ve made it super easy for you to apply directly from your mobile. Just head over to our website, complete the assessments, and you’re on your way to joining our Co-op family!
How to prepare for a job interview at The Co-operative Group
✨Know the Co-op Values
Before your interview, take some time to familiarise yourself with the Co-op's values and mission. Understanding their commitment to community and member ownership will help you align your answers with what they stand for, showing that you're not just looking for any job, but that you genuinely want to be part of their movement.
✨Showcase Your Leadership Skills
As a Customer Team Leader, you'll need to motivate and support your team. Think of specific examples from your past experiences where you've successfully led a team or helped someone improve. Be ready to discuss how you can bring that same energy to the Co-op store.
✨Prepare for Shift Flexibility Questions
Since the role involves varied shifts, be prepared to discuss your availability and flexibility. Think about how you can manage early mornings, late evenings, and weekends. Showing that you're adaptable will demonstrate your commitment to the role and the team.
✨Engage with Community Focus
The Co-op places a strong emphasis on community engagement. Come prepared with ideas on how you could connect with local charities or enhance customer relationships in the store. This will show that you understand the importance of being a familiar face in the community and are ready to champion Co-op membership.
