Overview
In this role you will provide essential administrative support to the Estate Planning team, enabling case handlers to deliver a smooth client experience. You will handle client and third-party communications, manage a task list, and contribute to process improvements within a supportive, member-owned organization. This is an entry-friendly position offering development and career progression in a values-driven legal business. You’ll work in Bristol as part of a collaborative team focused on responsible, community-minded service.
Pay / Benefits
- pension with up to 10% employer contributions
- incentive scheme up to 10%
- 28 days holiday plus bank holidays rising to 32
- 30% discount on Co-op products and 10% off other brands
- Stream – early access to pay
- virtual healthcare including GP appointments and mental health support
Responsibilities
- Support case handlers with client and third-party communications and admin tasks
- Handle inbound calls and build positive relationships
- Maintain and schedule tasks and follow-ups with third parties and internal partners
- Complete ad-hoc requests including customer conversations by phone
- Answer emails via a shared inbox
- Support the development and implementation of system or process changes
Key requirements
- Some previous administration experience
- Great communication skills with confidence speaking to clients on the phone
- Excellent organisation skills with ability to prioritise a varied workload
- High level of attention to detail
- communication
- customer service
- attention to detail
- time management
- problem solving
Administrator - Estate Planning in Bristol employer: The Co-Operative Group
Co-op Legal Services is an exceptional employer that prioritises the well-being of its employees and the communities it serves. With a strong focus on professional development, you will have access to coaching and training opportunities, alongside a competitive benefits package including private healthcare and a generous pension scheme. Our inclusive work culture fosters diversity and belonging, making it a rewarding place to build your career in Manchester, Stratford-Upon-Avon, Bristol, or Sheffield.
