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- Tasks: Provide friendly service, support customers, and keep the store running smoothly.
- Company: Join the Co-op, a community-focused retailer with a long history.
- Benefits: Enjoy 31 days holiday, 30% store discount, and a pension scheme.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: Great people skills and a positive attitude towards change.
- Other info: Flexible shifts, full training provided, and opportunities for personal development.
Location: 3 Market Court, Bedale, DL8 1YA
Pay: £12.60 per hour
Contract: 16 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including afternoons, late evenings (store closing) and weekends, to be discussed at interview
Full, paid training provided
You must be aged 18 or over to apply for this role as it may involve either working before 6am or after 10pm, or some other business-related needs.
We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including:
- 31 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re‑stocking shelves and cleaning up spillages.
What you’ll do:
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
- Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members
- Make sure the store is safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community – get involved in all kinds of activities and events!
This job would suit people who have:
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
Why Co-op?
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Stream – a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Building an inclusive workplace:
We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.
As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.
Customer Team Member in Bedale employer: The Co-operative Group
Contact Detail:
The Co-operative Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member in Bedale
✨Tip Number 1
Get to know the Co-op values! When you’re chatting with us during the interview, show that you understand what we stand for. It’s all about community and fairness, so share your thoughts on how you can contribute to that vibe.
✨Tip Number 2
Practice your people skills! As a Customer Team Member, you’ll be interacting with customers all day. Try role-playing with a friend or family member to get comfortable with common customer scenarios and how to handle them.
✨Tip Number 3
Be flexible and ready to adapt! We love team members who can roll with the punches. Think of examples from your past where you’ve had to adjust to changes quickly and how you made it work.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and you won’t need a CV. Just hop on your mobile and get started – we can’t wait to see your application!
We think you need these skills to ace Customer Team Member in Bedale
Some tips for your application 🫡
Keep it Friendly: When filling out your application, remember to keep your tone friendly and approachable. We’re looking for Customer Team Members who genuinely care about helping others, so let that shine through in your writing!
Show Your Flexibility: Make sure to highlight your flexibility in working different shifts. We appreciate team members who can adapt to varied hours, so mention any previous experience with shift work or your willingness to take on different roles.
Be Yourself: Don’t be afraid to let your personality come through! We want to know who you are beyond just your skills. Share a bit about your interests or experiences that relate to customer service and teamwork.
Apply Through Our Website: Remember, applying is super easy! Just head over to our website and fill out the application on your mobile device. No CV needed, so it’s quick and straightforward – we can’t wait to hear from you!
How to prepare for a job interview at The Co-operative Group
✨Know the Co-op Values
Before your interview, take some time to familiarise yourself with Co-op's values and mission. They focus on fairness and community, so think about how you can demonstrate your commitment to these principles during the interview.
✨Showcase Your People Skills
As a Customer Team Member, great people skills are essential. Prepare examples of how you've successfully interacted with customers or colleagues in the past. Think about times when you went above and beyond to help someone.
✨Be Ready for Shift Flexibility
Since the role involves varied shifts, be prepared to discuss your availability. Highlight your flexibility and willingness to work different hours, including weekends and late evenings, as this will show you're committed to the team.
✨Prepare for the Online Assessments
Don't forget about the online assessments you'll need to complete as part of the application process. Set aside some quiet time to focus on these tests, as they are an important step in showcasing your suitability for the role.
